Wed 19 Jun 2013 | 
Learning to give feedback
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Enlarge textIn running a successful small business, you rely on a number of key suppliers to help you deliver your business outcomes. Things must be delivered on time so you can manage your business and your clients. If people do not deliver to you on time, it can be costly and embarrassing for your business.
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No doubt you have experienced a challenge where a supplier lets you down. I did recently. The consequences were at a national level where I was not going to be able to meet my clients’ needs if this company did not deliver on time.
We should see giving feedback as an opportunity to develop our skills rather than negatively. Giving positive feedback in our society is challenging enough let alone giving constructive feedback. Feedback must be given in a way that sustains the relationship and also lets them know that the situation is not good enough for your needs. So how do you do it?
‘’Hi John, this is Shivani here. I have just got the revised deadline date and this delivery is not going to work for me. I may have two days flexibility but no more than that. What are some ways that we can resolve the situation?’’. The aim is that you are not blaming the other person for the situation. Offer to jointly resolve the issue by using words such as ‘we’.
Giving feedback has many benefits:
1. You get to express your thoughts and feelings to the other party
2. You let them know that if they want your business, you expect integrity (doing what they say they will do)
3. You learn skills in how to deal with uncomfortable situations as they will arise in both your personal and business from time to time
4. You resolve the issue for better client satisfaction in your business.
Feedback works like a bank balance. You have to have money in it to draw out funds. Don’t just give suppliers feedback when they have done something wrong.
Stephen Covey who authored ‘7 habits of highly effective people’ talks about the importance of letting people know when they have done the right thing. I have also heard the saying ‘’catch people doing something right’’. Positive feedback is important to build over time before you give people constructive feedback. This way, when you do, it is more likely to be taken and something done with it.
Spending a few minutes on feedback is an effective investment in building relationships and your long term business success.
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Comments (8)
Neil Oliver
We are tired of watching Neil Oliver twice a week from time immemorial.His monotonous un-intelligble commentary gets on our nerves.Are the videos from Scottish TV very cheap?
03 Jul 2010 17:47 AEST
From: Burnside
Stupidity of Soccer when the TDF is on
I cannot believe that we are being subjected to hour after mind-numbing hour of soccer when the TDF has started. Watching primadonnas take dives and crying over near misses compared to watching real athletes in the biggest show on earth. SBS - you are not the "Soccer Broadcasting Service" and this is not England - put on at least some of the coverage from last year.
01 Jun 2010 20:12 AEST
From: Mildura
The Killing
I missed last week's episiode of this show, why can't I watch last week's episode online..
12 Nov 2009 20:31 AEST
From: albany creek
sri lanka asylum seekers
Australia has to be the laughing stock of the whole world when 79 people can dictate their demands to a sovereign Australian government . There is only one answer, t;hey must be evicted from the Austsralian vessel which saved them when they sabotaged their boat, and be processed where it suits Australia. Using the normal channels, you need to be under 45,, have strong qualifications and applly from OUTSIDE AUSTRALIA and if you are applying for elderly parents to enter, lodge a deposit. .
14 Jul 2009 0:12 AEST
From: Winmalee
TDF - Again - your stupid email CUT ME OFF - I AM PISSED OFF
(CONTINUED) You have a perfect opportunity tonight after the absence to make amends 0- and show us some TDF that we have missed for 4 - FOUR days. - WE CANNOT GET IT ON YOUR OTHER STATIONS - WE DON'T GET THEM - YOU DO NOT SUPPORT THIS!!!!!!!!!!!!!!! YOU ARE NOT DOING A GOOD JOB
14 Jul 2009 0:09 AEST
From: Winmalee
TDF
How contemptuous of SBS to show repeat "crap" movies instrad of the Tour de France that they have deprived us of for the last 4 days - most of us cannot get either SBS 2 NOR SBS HD at all . It was bad enough to not have it while the stupid Cricket was on - see my previous email- ethnic audiences don't want it and it is well catered for by other stations if you want it !!!@!!!!!!!!!!!!!!!!!- Give the general - regional public the TDF they want.
11 May 2009 18:34 AEST
From: darwin
SBS feedback
would love to leave some feedback for the programming director except the feedback page for SBS is broken and keeps loading a blank page. fantastic sbs.
03 Jul 2008 19:53 AEST
From: sanctuary cove
6:30 news 03/07/08 The Murray Darling piece
"Murry" as spelt on your caption, is in fact "Murray" as in Murray River , the subject of the piece. Not good, the Murray is an important Australian subject and should be presented as such. i.e. accurately.
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About this Blog
Risking It All presenter and business expert Shivani Gupta has a passion to see people grow their businesses. Shivani brings her vast experience and practical business sense to help out the entrepreneurs in the television show and the SBS online audience in her business blog.
Shivani Gupta is a business dynamo with heart, vision, values and passion. She is a former corporate executive who “risked it all” herself to become an author as well as establish her own successful business coaching and speaking business, Passion@People. Shivani is well qualified for the role of helping our four start-up businesses, and your business too. Shivani has worked with a range of companies from sole traders to six of Australia’s top ten companies. She has won awards that include ‘Telstra Young Business Woman of the Year’. She was born in India and grew up in Australia. For more information about Shivani visit www.shivani.com.au
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Murtaza Abidi
From: Elsternwick 3185