About | Help
Playlist 0

Preferences

Close
Del
Title
Date Added
Expires in
Length
progress

  • Playlist unavailable

  • No item is expiring soon

Del
Title
Amount
Next aired

  • Checking...

Notify me when
Save Settings
Title
Date Added
Expires in
Length

  • You currently have no items in your history.

  • You have no videos added to your playlist

    How the playlist works

    Click the symbol on any video to add it to your playlist.

  • Log in or sign up to be notified when new videos are available in your playlist.

  • TIP: Autoplay will play the next item in your videos list automatically after the current one.close

Autoplay option in your playlist is : On Off
Back

Documentary

  • Loading
 

Send Feedback

Close

  • verification image

    Type the characters you see in the image to the left.

AboutHelp

SBS On Demand

Help Page
If you have any questions about SBS On Demand please check the FAQ below.
If you have a query that is not answered here please complete a feedback form and we will respond to your enquiry.
Send Feedback
Minimum technical requirements How do I control the player? Why can’t I get any of the videos to play? Why can’t I see the play button? Why can’t I find certain programs? Why aren’t all SBS programs available? How long are programs available for? Why do videos expire? Do I need to sign up to use On Demand? Can I watch On Demand outside Australia? How much bandwidth does playing a video use? Can I access SBS On Demand on other platforms? I have forgotten my password! How do I change my password?
Minimum technical requirements All videos are offered as high resolution on-demand streams so we recommend that you use a high-speed broadband internet connection, such as ADSL 2+.
Internet Connection
1.1 Mbps or above
Hardware
PC: Pentium 4 or equivalent
Mac: Intel based Mac
2 GB or more of RAM
Software
Adobe Flash Player 10
Web Browser
Firefox 3.5 or above Internet Explorer 7 or above Google Chrome Opera Safari
How do I control the player? The video player has many of the same controls and features you would find on a standard media player application. All videos will automatically start once you have clicked on either the title or the image. Here is a brief description of some of the key functions:
Play & Pause
These buttons can be found below the video screen on the left of the control bar. The Play and Pause button interchange depending on which one is pressed.
Volume
You can adjust the volume by placing your mouse over the volume button on the left of the control bar. Mouse up and down the scale to measure the percentage and click to make a selection.
Fast Forward & Rewind
You can skip to any part of the video by moving your mouse along the control bar from left to right. A bubble displays the time stamp of where you are and you can make a selection by clicking your left mouse button.
Full screen
You can watch all the videos in full screen by clicking on the full screen icon on the right of the control bar. To go back to its original state hit the ‘Esc’ button on your keyboard.
Preferences
You can adjust the stream for your Internet connection by clicking the bitrate icon on the right of the control bar and selecting your preferred speed, or auto-detect.
Why can’t I get any of the videos to play?
  • You may simply need to clear your browser’s cache. If you are unsure how to do this on your browser, visit this site for simple step-by-step instructions: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
  • If this doesn’t resolve the issue, check that you have the latest version of Flash Player installed on your computer. You can download the latest version of Flash for free here: http://get.adobe.com/flashplayer/ Your current version of is displayed in the box titled ‘Version Information’. Download the latest version of Flash Player and test it by watching a video at SBS On Demand.
  • Finally, you may need to check that your firewall isn’t blocking you from receiving video content. You can access the firewall settings in the control panel. You can either select to turn your firewall off completely or allow exceptions.
Why can’t I see the play button? You may not have the latest version of Flash Player installed on your computer. To check what version you currently have visit this site: http://www.adobe.com/software/flash/about/. Your current version of Flash Player is displayed in the box titled ‘Version Information’. Download the latest version of Flash Player and test it by watching a video at SBS On Demand. Why can’t I find certain programs? If you cannot find the title you are looking for in the program list then try searching for it in the search box. The search box is located on the top right-hand side of every SBS On Demand page. If the program you are looking for does not appear in the search results it could be due to a number of different reasons. Either the episode or program is no longer available because it has expired, or SBS may not have the rights to offer this program on our On Demand service. Why aren’t all SBS programs available? Some SBS programs are not available at SBS On Demand because we do not have the rights to offer them on this service. How long are programs available for? The expiration date of a video depends on the rights agreements that we have on the program. Most videos are available for 7 days; some videos are available for 14 days and others 30 days. We are able to offer a few programs indefinitely, such as RocKwiz, Immigration Nation, Go Back To Where You Came From and Letters and Numbers. Why do videos expire? The reason why there is an expiry date on our videos is because we only have rights from the production company to offer them for a certain period. Do I need to sign up to use On Demand? No, registration is not needed to use SBS On Demand. However, if you do register you can access additional features such as creating your own playlist and being notified when the next episode of your favourite program is available. Can I watch On Demand outside Australia? Rights agreements mean that SBS On Demand is only available in the Australia. Even if you are an Australian citizen you cannot access the service from abroad. Some videos of Insight, Dateline and World News Australia clips are available to watch internationally. How much bandwidth does playing a video use? The file served for an hour long program would normally be at about 550Mb for the highest quality video (streamed at 1.5Mbps.) Using the lowest bitrate version (at 128 kbps), the file size streamed would roughly be in the 60Mb range. Can I access SBS On Demand on other platforms? SBS On Demand is currently available online at http://www.sbs.com.au/ondemand/, on Sony Bravia TV, Xbox and PlayStation 3. SBS On Demand will be released on Samsung TV and LG TV in 2012. We are also in the process of developing an On Demand iOS app, but in the meantime you can access the SBS On Demand website on your iPhone or iPad. I have forgotten my password! If you have forgotten your password, click on login, then click on ‘forgot password?’ – your password will be emailed to you. How do I change my password? If you know your password but would like to change it please follow these steps:
  1. Visit http://theworldgame.sbs.com.au
  2. Click on ‘Login’ on the right hand side
  3. Login using your SBS On Demand login and password
  4. Click on ‘Profile Settings’ on the right hand side
  5. Click on ‘Account Details’
  6. You can change your password here