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SBS On Demand

Help Page
If you have any questions about SBS On Demand please check the FAQ below.
If you have a query that is not answered here please complete a feedback form and we will respond to your enquiry.
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General

Where can I access SBS On Demand? SBS On Demand is currently available on the following platforms:
  • Online at www.sbs.com.au/ondemand
  • iOS (iPhone, iPad & iPod Touch)
  • Microsoft Xbox 360 and Xbox One
  • Sony PlayStation 3 and PS4
  • Windows 8
  • Sony internet-enabled TVs & Blu-ray players
  • LG internet-enabled TVs
  • Samsung internet-enabled TVs & Blu-ray players
  • Panasonic internet-enabled TVs
  • Hisense internet-enabled TVs
  • Humax set top boxes
  • Windows Phone 7 & 8
  • Selected Samsung smart phones and tablets running Android OS 4.0+ and above
  • Fetch TV set top boxes with Internode, iiNet, or Optus
  • TCL internet-enabled TVs
  • Selected Android smart phones and tablets running Android OS 4.03 and above
  • Kindle devices (2nd and 3rd Generation)
  • HbbTV enabled devices 
We're in the process of developing further apps for other platforms, so stay tuned.

Please note, Android devices without Adobe Flash capabilities are not currently able to access SBS On Demand video. We’re sorry about this inconvenience. We are currently working on a solution for this. Why can’t I find certain programs? If you cannot find the title you are looking for in the program list then try searching for it in the search box. The search box is located on the top right-hand side of every SBS On Demand page. If the program you are looking for does not appear in the search results it could be due to a number of different reasons. Either the episode or program is no longer available because it has expired, or SBS may not have the rights to offer this program on our On Demand service. Why aren’t all SBS programs available? Some SBS programs are not available at SBS On Demand because we do not have the rights to offer them on this service. How long are programs available for? The expiration date of a video depends on the rights agreements that we have on the program. Most videos are available for 7 days; some videos are available for 14 days and others 30 days. We are able to offer a few programs indefinitely, such as RocKwiz, Immigration Nation, Go Back To Where You Came From and Letters and Numbers. Why do videos expire? The reason why there is an expiry date on our videos is because we only have rights from the production company to offer them for a certain period. Can I watch On Demand outside Australia? Rights agreements mean that SBS On Demand is only available in Australia. Even if you are an Australian citizen you cannot access the service from abroad. Can I watch SBS On Demand unmetered on some ISPs? SBS On Demand does not have any ISP deals in place and does not offer unmetered viewing. Watching videos on SBS On Demand will count towards your download limit. Please see above for an approximate guide as to how much data could be consumed watching a SBS On Demand video. If you are unaware of your download quota, please check with your internet service provider. How can I enable closed captions? To enable closed captions, please wait for the advertisement to finish, then click on the CC icon in the video control panel.

At the moment closed captions are only available on the website. We are currently working on implementing closed captions on the SBS On Demand apps but we have no release date yet. Why can I no longer access all SBS news and current affairs programs whilst overseas? As of 1 January 2014, some of SBS's news and current affairs programs, including World News Australia, will be geo-blocked and viewable from within Australia only. This is due to rights agreements with third party providers. Australians living overseas can still go to www.sbs.com.au/news to stay up to date with the latest national and world news from SBS. How much bandwidth does playing a video use? Watching videos on the SBS network consumes data, and as such you should take your data quota from your ISP or mobile provider into consideration. This is the amount of data that your ISP or mobile phone company allows you to download each month at no extra cost. Should you exceed this quota, you may need to pay for extra costs, or your internet speed might be shaped to a lower speed. Prior to using the SBS On Demand video service, SBS recommends that you confirm with your ISP or mobile phone provider what your data quota is, as well as what the costs are for exceeding this quota. It is important that you monitor your usage to ensure that you don't exceed your limit. Please find below an approximate guide as to how much data could be consumed watching a SBS On Demand video. This assumes watching at the highest quality, where data consumption is highest, and assumes that no data has been consumed other than via watching the video:
  • 60 minute video - up to 675MB of data
  • 30 minute video - up to 340MB of data
  • 10 minute video - up to 115MB of data
  • 5 minute video - up to 50MB of data
How can I share videos? SBS On Demand encourages you to share all of our videos with your friends via social networking pages, embeds, or on other websites and blogs. To share a video, click on the two interlinked circles in the video control panel. In the window that appears, you can choose to post the video to one of your social pages, copy the player link, or copy the embed code to embed the video onto other websites or blogs. Why are some videos available on the website but not on the apps? Although most of our videos are available on the SBS On Demand website and apps, some programs are only available on the website. This is due to the rights we have from the production company of the program. Very occasionally we will have the right to offer the program on the website but not on third party apps such as iOS, and apps for Smart TVs, consoles, and devices.

SBS On Demand Account

Do I need to sign up to use On Demand? No, registration is not needed to use SBS On Demand. You can watch videos and use the Playlist without having an account and you can also use the Subscriptions functionality on all devices except the website. However, if you do register and sign in, you'll be able to access your Playlist across any device featuring SBS On Demand – for example, the SBS On Demand website, Microsoft Xbox 360 or Sony PlayStation 3. You'll also be able to set up notifications to alert you when a new subscription video has been added to your Playlist or when a video in your Playlist is about to expire. How do I add a video to my playlist and subscribe to series? You can customise your viewing experience by creating a personalised playlist. You can access your playlist on any devices which have SBS On Demand. To add a video to your playlist, click the + Add to playlist button in the description dropdown for each video. A green tick will appear over the bottom left corner of the video tile, which means the video has successfully been added to your playlist. How do I manage my notification settings? You can set up notifications to alert you when a new subscription video has been added to your playlist, or when a video in your playlist is about to expire. To manage your notification settings, log in and click on your playlist. Select the preferences wheel icon, here you can select your notification preferences. I have forgotten my password! If you have forgotten your password, please follow the steps below.

1. Visit http://www.sbs.com.au/ondemand/

2. Click ‘Login or Register’ at the top right of the page
3. Click ‘Forgot your password?’
4. Your password will be sent to your registered email address
How do I change my password? If you know your password but would like to change it please follow the steps below.

1. Visit http://www.sbs.com.au/ondemand/

2. Click ‘Login or Register’ at the top right of the page
3. Login using your email address and password
4. Once logged in, click ‘Edit Profile’ at the top right of the page
5. Under the password menu, click ‘change password’

Website

Minimum technical requirements All videos are offered as high resolution on-demand streams so we recommend that you use a high-speed broadband internet connection, such as ADSL 2+.
Internet Connection
1.1 Mbps or above
Hardware
PC: Pentium 4 or equivalent
Mac: Intel based Mac
2 GB or more of RAM
Software
Adobe Flash Player 11.7
iOS 5.1 (iPad, iPhone, iPod Touch)
Web Browser
Firefox 3.5 or above Internet Explorer 8 or above Google Chrome Safari
Supported Systems
Flash User Agents
Windows XP and above with Flash 11+ MAC OS X 10.6 and above with Flash 11+e
SBS On Demand Device Apps
Windows Phone 7 and above Android 4+ App available from the Samsung store iOS 5.1.1 +
How do I control the player? The video player has many of the same controls and features you would find on a standard media player application. All videos will automatically start once you have clicked on either the title or the image. Here is a brief description of some of the key functions:
Play & Pause
These buttons can be found below the video screen on the left of the control bar. The Play and Pause button interchange depending on which one is pressed.
Volume
You can adjust the volume by placing your mouse over the volume button on the left of the control bar. Mouse up and down the scale to measure the percentage and click to make a selection.
Fast Forward & Rewind
You can skip to any part of the video by moving your mouse along the control bar from left to right. A bubble displays the time stamp of where you are and you can make a selection by clicking your left mouse button.
Full screen
You can watch all the videos in full screen by clicking on the full screen icon on the right of the control bar. To go back to its original state hit the 'Esc' button on your keyboard.
Closed Captions
To enable closed captions, play the selected video; wait for the advertisement to finish; then click on the CC symbol in the control panel.
Why can’t I get any of the videos to play? There are a number of reasons why videos on the website may not be playing:
  • If you are not located in Australia, you won't be able to watch any videos – rights agreements mean that SBS On Demand is only available in Australia. 
  • You may simply need to clear your browser's cache. If you are unsure how to do this on your browser, visit this site for simple step-by-step instructions: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
  • If this doesn't resolve the issue, check that you have the latest version of Flash Player installed on your computer. You can download the latest version of Flash for free here: http://get.adobe.com/flashplayer/ Your current version of is displayed in the box titled 'Version Information'. Download the latest version of Flash Player and test it by watching a video at SBS On Demand.
  • Your browser may be running pop-up/ad-blocking software. Please disable your ad-blocking software to watch videos on SBS On Demand.
  • Finally, you may need to check that your firewall isn't blocking you from receiving video content. You can access the firewall settings in the control panel. You can either select to turn your firewall off completely or allow exceptions.
Why can’t I see the play button? You may not have the latest version of Flash Player installed on your computer. To check what version you currently have visit this site: http://www.adobe.com/software/flash/about/. Your current version of Flash Player is displayed in the box titled ‘Version Information’. Download the latest version of Flash Player and test it by watching a video at SBS On Demand. Video shows the message "content unavailable" This may occur because you have set up a third party DNS service for your computer – such as Open DNS or Google Public DNS. Our video player uses your DNS information to detect if you are accessing from Australia or abroad. By using a third Party DNS server, our video player will detect an international DNS and think that you are accessing from abroad and thus block the content.

SBS recommends the use of your ISP’s internal DNS servers instead of using third party DNS services. This will ensure that you are being redirected to the nearest and fastest media servers for best video watching experience. In doubt please contact your ISP’s customer service. I am using Linux and can't play some of the videos We have found that Google Chrome works most effectively with Linux. You can download Google Chrome for free here: http://www.google.com/chrome/

Apple iOS (iPad, iPhone & iPod Touch)

What are the minimum technical requirements for using the SBS On Demand app? The SBS On Demand app can be used on following devices:
  • iPad - 1st, 2nd and 3rd Generations (iOS 5 and above)
  • iPhone 4 & 4S (iOS 5 and above)
  • iPod Touch 4th Generation (iOS 5 and above)
The app is a universal iOS app, which means the same app is designed to work on all of the above devices. I installed the latest iOS update and SBS On Demand no longer works We are aware that the latest iOS update has caused an issue with iPad 1 devices.

Our technical team are currently working on the issue and hope to release a fix as soon as possible, but this could take up to 1-2 weeks.

We apologise for the inconvenience.
Why can’t I hear any sound? Sound does not play on devices switched to mute. To turn the sound on, please use the switch on the left side of the device.

We’re currently working on a solution so that sound will play regardless of whether the device is switched to mute or not. Can I watch videos on my SBS On Demand app outside Australia? The SBS On Demand app can only be downloaded from the Australian iTunes App store, and is not available to other countries. Furthermore, rights agreements mean that SBS On Demand is only available in Australia. Even if you are an Australian citizen you cannot access the service from abroad as videos are geo-blocked. Why is the app is constantly 'loading'? Please close the SBS On Demand app, restart your device, and reopen the app. In most cases, restarting the device seems to fix the problem. If this doesn't work, you may need to delete and reinstall the app. How much data is consumed playing an SBS On Demand video? Please find below an approximate guide as to how much data could be consumed watching a SBS On Demand video on a mobile provider's network. This assumes watching over a strong 3G connection, when data consumption is highest, and assumes that no data has been consumed other than via watching the video:
  • 60 minute video - up to 675MB of data
  • 30 minute video - up to 340MB of data
  • 10 minute video - up to 115MB of data
  • 5 minute video - up to 50MB of data
How much will I be charged by my mobile phone provider for watching video on their network (e.g. 3G)? If you choose to watch videos on the SBS On Demand app over your mobile provider's network, you should take your data quota into consideration. This is the amount of data that your mobile phone company allows you to download each month at no extra cost. Should you exceed this quota, you may need to pay for extra costs. Prior to using the SBS On Demand app on a mobile network, SBS recommends that you confirm with your mobile phone provider what your data quota is, as well as what the costs are for exceeding this quota. It is important that you monitor your usage to ensure that you don't exceed your limit.

Sony Playstation 3

Why don't any of the videos play? You may simply need to clear your PS3 browser's cache. You can do this on your PS3 by selecting:
Internet Browser -> Triangle -> Tools -> Clear Cache
If you are unsure how to do this on your browser, visit this site for simple step-by-step instructions: http://www.technipages.com/ps3-delete-browser-cookies-and-cache.html How can I search for a video? 1. Input SEARCH text using the keypad > Then select 'Enter' on the keypad x twice (or press the 'Start' button - gamepad shortcut x twice).

2. Use the D-pad to navigate down to select the 'Search' button > Then press the 'X' button on the gamepad to select.

Microsoft Xbox 360

Minimum technical requirements To use the SBS On Demand app on your Xbox, you'll require:
  • An Xbox LIVE Membership
  • At least 75 megabytes (MB) of available storage space
I receive an error message from the Xbox SBS On Demand app If you receive the following error message when you install or run the SBS On Demand application: Sorry, SBS On Demand isn't available right now. Please try again later. For more information, go to xbox.com/status
Code: 1100
We recommend that you wait for approximately one minute, then try to install or run the program again. You can check the status of the service at http://support.xbox.com/en-AU/xbox-live-status The Xbox SBS On Demand app doesn't respond We recommend that you delete the SBS On Demand app, and download it again:
  1. Go to Settings, System from the Xbox Dashboard
  2. Select Storage
  3. Select your primary storage device (most likely the Xbox 360 Hard Drive)
  4. Select Games and Apps
  5. Find and select any items that refer to SBS On Demand
  6. Select Delete
  7. Return to the Xbox Dashboard
  8. Go to Apps Marketplace, and then select SBS On Demand
  9. Select Confirm Download to download and install the app

Samsung TV

Why am I having problems with video playback on my Samsung TV? If you are having issues watching videos, it may be because your software is out of date. Please update to the latest software available. This can be done in the settings menu.

You may also need to reboot the TV and app. This involves closing the SBS On Demand app, switching the TV off at the power, restarting the TV, and reopening the app. I am still having problems after updating to the latest software Please check the firmware number of your device and report it to us.

To retrieve the firmware number, enter Fast-Forward 2 8 9 1 on your remote when in the smart hub screen. The firmware number will look similar to this: T-INFOLINK2011-XXX. Please email us this number with a brief summary of the problem.
 

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