Frequently Asked Questions

What are the SBS Shop online and the SBS Phone Order Service?

The SBS Shop online www.sbs.com.au/shop provides a virtual window into the wonderful variety of products related to programming featured on SBS Television and subscription channels, and SBS Radio.

    The SBS Shop online is serviced by Dymocks Online. SBS Shop products can also be purchased at Dymocks stores. The full catalogue listed on the SBS Shop may not be available at all Dymocks stores but all of our DVDs, Blu-rays, CDs, Books and other merchandise can be purchased online or via phone order on (02) 9230 9069.

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    How do I contact the SBS Shop to order products?

    ORDER ONLINE: www.sbs.com.au/shop        ORDER BY TELEPHONE: (02) 9230 9069

        ORDER ONLINE: SBS Shop online orders are fulfilled by Dymocks, our retail partner. When you indicate that you wish to buy a product on the SBS Shop, you are redirected to the Dymocks Online site, where the product can be added to your Dymocks shopping cart.

          You can use your browser's "back" and "forwards" buttons to move between your Dymocks shopping cart and the SBS Shop. This allows you to browse for additional  products on the SBS Shop. Products will remain in your shopping cart for when you are ready to finalise your order.

            When you are ready to make your purchase, please click the red "CHECKOUT NOW" button on the Dymocks site and you will be led through the checkout process.

              Once you have completed the checkout process you will receive a confirmation email containing your order details and a link to track your order's progress. (It is therefore essential that you provide a valid email address during the checkout process.)

                ORDER BY TELEPHONE: You can also call (02) 9230 9069 to speak to Dymocks and order products for postal delivery. Please have a credit card handy when you call. If the line is busy, please leave a detailed message and a member of the Dymocks team will call you back to follow up on your purchase requirements.

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                What products are available from SBS?

                SBS Distribution creates and licenses more than 150 new products every year, most of which fall under the brands of SBS DVD, SBS Books or SBS Music - including program DVDs, books and e-books, audio books, music CDs and digital downloads, music DVDs and magazines. The range of quality products reflects the diversity of SBS programming and features a wealth of Australian and international talent.

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                How are SBS products distributed?

                SBS Distribution has appointed two of Australia's most respected retail chains, Dymocks Bookstores and ABC Shops, as preferred retail partners. These retail partners give products released by SBS Distribution guaranteed access to over 130 retail outlets Australia-wide. SBS also has an Online shop known as the SBS Shop and a phone order business, both of which are serviced by Dymocks.

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                What does SBS do with profits from the sale of SBS products?

                All profits made from the sale of SBS products are returned to SBS to assist in the production of quality programs.

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                Where does the SBS Shop deliver to?

                The SBS Shop online is serviced by Dymocks Online.

                  Dymocks delivers to the following destinations:

                  • Australia

                  • New Zealand

                  • Hong Kong

                  • USA & Canada

                  • United Kingdom

                    Other destinations may not be available, but please contact Dymocks online directly to see if they can assist you. Please see Who Can I Contact? below.

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                      What are the shipping rates and charges?

                      For all shipping-related information please visit the information page serviced by Dymocks Online: http://www.dymocks.com.au/Help/ShippingDelivery.aspx

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                      What is the usual delivery time?

                      The estimated delivery time is displayed below each product price on the Dymocks website. There are four types of estimate:

                      • "Usually Ships in 24 Hours" - In stock at the Dymocks warehouse

                      • "Usually Ships in 4 Days" - Order placed with supplier, estimated arrival time to warehouse is 4 days

                      • "Usually Ships in 5-21 Days" - Order placed with supplier, estimated arrival time to warehouse is 5-21 days - status email will advise up to date arrival date once ordered with supplier

                      • "Usually Ships in Minutes" - Digital downloads only

                        These are time frames for when you can expect your items to ship from Dymocks' warehouse facility. All estimates are based on business days and it is assumed that shipping and delivery do not occur on holidays and weekends.

                        For all further shipping and delivery-related information please visit the information page serviced by Dymocks Online: http://www.dymocks.com.au/Help/ShippingDelivery.aspx

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                        How do I process an online payment?

                        You can pay for products purchased via the SBS Shop and Dymocks Online by credit card, gift vouchers or gift cards. More information on each of these methods can be found below. Please note: all financial transactions are serviced by Dymocks.

                          Credit Cards: Dymocks accepts the following credit cards:

                          • MasterCard

                          • Visa

                          • American Express

                          • Diners Club

                            During the checkout process simply choose to pay with a credit card, at which point you will be requested to enter your card details.

                              Gift Vouchers & Gift Cards

                              Dymocks Online accepts Dymocks Gift Vouchers as payment for SBS and Dymocks Online orders. During the checkout process simply choose to pay with a gift voucher. After you place your order, Dymocks will email you the address to which you should post your gift voucher.

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                              What are DVD regions?

                              DVDs are produced to be played in particular regions around the world. DVDs sold through SBS are for either Region 4 or All-Regions. Some DVD players can play DVDs from other Regions. Please check your DVD player before purchasing a DVD through SBS.

                                For your reference, areas, countries and regions are listed below:

                                • All-Region /(Region 0)      (Worldwide)

                                • Region 1                           (USA/Canada/US Territories)

                                • Region 2                           (Europe/Japan/South Africa/Middle East)

                                • Region 3                           (Southeast Asia/East Asia)

                                • Region 4                           (Australia/New Zealand/Pacific/Central America/South America/Mexico/The Caribbean)

                                • Region 5                           (Africa/Eastern Europe/Asia/India/North Korea/Mongolia)

                                • Region 6                           (China)

                                • Region 7                           (Reserved)

                                • Region 8                           (International venues - planes, ships etc)

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                                What are Blu-ray regions?

                                Blu-ray discs are produced to be played in particular regions around the world. Often they will work on a range of players but some discs are only accessible to players from the assigned region. Please check your Blu-ray player before purchasing a Blu-ray disc through SBS.

                                  For your reference, areas, countries and regions are listed below:

                                  • Region A    East Asia (except Mainland China and Mongolia), Southeast Asia, North America, South America and dependencies.

                                  • Region B    Australia, New Zealand, Oceania, Africa, Southwest Asia, Europe (except Russia and Kazakhstan), and their dependencies.

                                  • Region C    Central Asia, East Asia (Mainland China and Mongolia only), South Asia, central Eurasia and their dependencies.

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                                  What is an aspect ratio?

                                  Aspect Ratios affect how a video product can be viewed. The settings on your own screen may also affect what you see.

                                    SBS products are sold in the following Aspect Ratios. As a general guide:

                                    • 16:9 is similar to a film image and will fill a widescreen television screen.

                                    • 16:9 Widescreen provides a wider and more detailed image. Even on a widescreen television you may see black bars above and below the image.

                                    • 4:3 is the same ratio as a traditional television image. It will appear in the centre of a widescreen television screen, with black bars on the sides.

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                                    What is the DVD format?

                                    The three main video formats used around the world are PAL (Phase Alternating Line), NTSC (National Television System Committee) and Secam (Sequential Couleur Avec Memoire or Sequential Colour with Memory).

                                      SBS products are sold in PAL (the Australian standard) and occasionally in NTSC. Many players in Australia can play both the PAL and NTSC formats, but please check your player before purchasing an NTSC product.

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                                      What is the difference between audio technologies?

                                      Audio technologies affect how you hear the sound of a video product. Your speaker setup as well as the settings on your player and screen may also affect what you hear.

                                        SBS products are sold in the following audio formats. As a general guide:

                                        • Dolby Digital 2.0 Stereo is a two channel (Left and Right) audio technology.

                                        • Dolby Digital 5.1 provides multi-channel audio detail, similar to a cinema. Those with multiple speaker setups can get "surround sound".

                                        • DTS is an audio technology with various levels of capability.

                                        • DTS 5.1 provides multi-channel audio detail, similar to a cinema. Those with multiple speaker setups can get "surround sound".

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                                        Who can I contact for more information?

                                        For more information about SBS content or the availability of SBS products, please contact SBS Public Relations: (02) 9430 2828.

                                          For more information about purchasing or ordering products from the SBS Shop, as serviced by Dymocks Online, please visit: http://www.dymocks.com.au/Help/Help.aspx?Section=FAQ

                                            Additional questions can be addressed to the Dymocks Online team:


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                                            About SBS Shop

                                            Dymocks Logo

                                            Welcome to the SBS Shop, showcasing all current SBS products. Click on the product title or image for more information. Click on BUY or BUY IT NOW to purchase products through Dymocks Online. Click on Play or Watch Preview for product samples.

                                            Please note, merchandise listed here may not be available at all Dymocks stores but all current SBS DVDs, Music, Books and other merchandise can be purchased online.