The manager of Ibis Styles Alice Springs Oasis has been replaced as international hotel giant Accor launches an investigation into claims staff had discriminated against Indigenous guests, segregating them into lower quality rooms.
"We have initiated an investigation into the allegations and have taken prompt and decisive action on this incident at the highest level," an Accor spokesperson said in a statement.
"An internal investigator has been appointed and we will appoint an external investigator to advise on this review. At this time, interim management has been appointed to the hotel while we investigate."
[node_list title="Read more" uuid="e3fe5fa9-5c21-4a5a-91bd-370272e7fd40"]The probe follows an investigation by the ABC's Background Briefing program, which found employees at the Ibis Styles hotel had been instructed to assign Indigenous guests to what they called "community rooms".Photos and video of the "community rooms" obtained by the ABC found them to be lower quality and dirtier than other rooms in the hotel, despite costing the same price.
"Just to keep everyone in the loop we are now only putting hospital linen into rooms 85 to 90," internal emails quoted by the ABC read.