Australians caught in international Ticketmaster data breach

Ticketmaster is warning international customers, including Australians, they could be affected by a cyber attack.

A screenshot of Ticketmaster's website.

A screenshot of Ticketmaster's website. Source: Supplied

Ticketmaster websites including the Australia site have been hit by a cyber attack resulting in up to 40,000 UK customers' data being accessed. 

The company has urged customers to change their passwords and check their financial statements. 

The ticket sales site said that malicious software on third-party customer support product Inbenta Technologies was behind the hack.

The email sent to Australian customers who may be impacted by a data breach.
Source: SBS

In a statement, Ticketmaster said less than 5 per cent of its global customer base had been affected, including Australians, but not customers in North America.

It added: "As a result of Inbenta's product running on Ticketmaster International websites, some of our customers' personal or payment information may have been accessed by an unknown third party."

No confirmed cases in Australia: spokesperson

A spokesperson for Ticketmaster Australia told SBS News there are no confirmed cases of data breaches affecting Australians at this stage. 

As a precaution, the organisation has sent emails to customers in Australia and New Zealand who made purchases between September 2017 and February 2018. 

"Forensic teams are assessing the issue – but we would like to reiterate there are currently no confirmed cases outside the UK," the spokesperson said. 

Australian customers have also been warned to monitor their accounts for signs of fraud or identity theft.

"Forensic teams and security experts are working around the clock to understand how the data was compromised," Ticketmaster Australia said in a statement posted on a website set up to answer queries by Australian customers.

UK customers who had transactions between February and June this year have been issued alerts.

International customers who had transactions between September 2017 and June 23 2018 are being warned they could possibly be affected. 

A spokesman for the National Cyber Security Centre (NCSC) in the UK said: "We are aware of a cyber incident affecting Ticketmaster.

"The NCSC is working with our partners to better understand the incident."

- with AAP

Published 28 June 2018 at 11:20am, updated 28 June 2018 at 1:22pm
Source: SBS News