Major changes ahead for disability support

Disability support services will undergo a major shake-up as the federal agency responsible tries to improve the experience of participants and providers.

People with disabilities will be given a single point-of-contact and more face-to-face meetings under major changes being tested in a national pilot.

Participants and service providers have long complained of difficulty engaging with the National Disability Insurance Scheme.

Changes to the scheme outlined on Wednesday, which are being trialled in coming months before being rolled out across the country, are designed to improve this experience.

The overhaul also focuses on better understanding the needs of participants and connecting people with health, education and transport services.

The NDIS website will also be rejigged to make it more user-friendly.

Robert De Luca, from the National Disability Insurance Agency, said there was no template to follow for the world first scheme and continuous improvements would be made where necessary.

"The purpose of the NDIA is to empower people with disability to choose and achieve their goals in inclusive communities and workplaces," he said.

"We must ensure people with disability, their families, carers and providers are confident to engage with and navigate the NDIS."

Labor leader Bill Shorten said grassroots campaigns to improve the NDIS appeared to be paying off.

"One of the issues people have been telling us is that sometimes just treated as a number and we don't want that," he told reporters in Canberra on Wednesday.

"The message is getting through that the more face-to-face consultation you have with your service, with the people helping give you advice, the better outcomes you're going to get."

Ken Baker, from industry body National Disability Services, welcomed the changes.

"The rollout of the scheme has been mired in inefficient systems and confusion, resulting in frustration and uncertainty for too many people," Dr Baker said.

"We are optimistic that these changes are a positive move in the right direction to getting the NDIS on track."

Source AAP

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