Australia

Nationwide Telstra outage 'could be impacting 000 calls': police

Telstra confirmed there are network outages on Monday morning. Source: AAP

Telstra customers nationwide are experiencing issues and sharing their frustrations on social media.

Telstra has confirmed an outage to its mobile network across the country as the provider is being flooded with thousands of complaints on social media. 

The outage, which was first reported about 10am Monday, is affecting 3G and 4G users.

"We're aware of the issue impacting our mobile network. Sorry for any inconvenience," Telstra tweeted on Monday.

A map on Aussie Outages shows all major cities are affected. At 11.07am the website had more than 15,000 reports of Telstra network problems - mostly relating to internet, mobile and reception. 

The most common complaint is that mobile reception has been reduced to emergency calls only.

Telstra is experiencing network outages nationwide.
Telstra is experiencing network outages nationwide.
AAP

NSW Police have warned the outage may impact Triple Zero calls or calls to the Police Assistance Line 131 444. 

"Until issue is resolved, police are advising those affected, where possible, to use a phone belonging to another carrier or a landline when attempting to call these numbers," NSW Police tweeted. 

Telstra said calls to Triple-Zero will connect over other carriers' networks where they have mobile coverage.

"Have not been able to receive calls or call out, text or use internet for over an hour now. Lucky I have access to a work computer to let family and friends know thier phone may not work if they have an emergency. This is so frustrating and dangerous," User J Kate wrote on Aussie Outages.

"Just what we need for a Monday morning!" Damian H wrote. 

Not the first problem this month 

Earlier in May, Telstra apologised to customers unable to make or receive calls following an issue with the company's 4G network.

Telstra then said the issue was caused by technical changes made ahead of upgrades to mobile traffic control equipment in Melbourne.

A couple of days later, Triple-Zero voice calls were affected across three states after a Telstra cable in NSW running between Orange and Bowral was damaged by what appeared to have been a lightning strike in NSW.

The issue resulted in problems with calls to the police, ambulance and fire brigade numbers in NSW, Victoria, Western Australia, South of Australia and Tasmania.

Telstra shares were 1.4 per cent lower at $2.81 at 11.48 AEST on Monday.

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