Following fan complaints about Ariana Grande's August 15 Seoul concert, the event organisers, Hyundai Card, have issued out a response to the criticism.
In a new statement, Hyundai Card wrote “We would like to formally apologize to those who felt discomfort at the concert due to bad weather, the artist’s situation, and unforeseen circumstances that followed. We take criticism from the audience very seriously, and we will take precise measures to make sure that the same situation does not occur again.”
Regarding complaints about the event's VIP tickets, whereby fans reported that they missed out on a number of benefits they paid for, such as watching the pre-show rehearsal and a meet-and-greet, Hyundai Card commented on the situation, stating that “The VIP Package was sold through the fan page within Ariana Grande’s official website, a world tour product organized by the artist’s side for fans. Hyundai Card did not participate in this particular product’s sales. However, we feel much regret that fans were not able to receive all of the benefits that the package included. We are currently working with the product’s sellers to ensure that full refunds will be possible, after issuing a notice to the fans who purchased the product.”
Hyundai Card vice president Jung Tae Young also issued out his own statement on Facebook in regards to Ariana Grande's Seoul concert, writing that “The concert and the situation that followed is disappointing. The fact that Ariana Grande entered Korea right before the concert, left immediately after, and avoided the press can definitely be a source of disappointment for fans. If in the case that she didn’t like the situation in Korea, I think maybe showing the courage she showed during the Manchester incident, or even just saying so honestly and canceling the concert would have been better.” He added, “We will take this as valuable experience, and will put in our best effort in order to bring the best concerts in the future.”
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