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Estrin identified refugees need legal advice and basic education of rights and obligations under Australian legislation. He says that when they arrive to Austraialia without knowing the migration system, they are at great risk.
One of the concepts that many asylum seekers find quite foreign is the right to appeal a Court's decision, and this knowledge can affect their lives dramatically, including the immigration process.
Out of the most common questions received by Estrin and his team, "How do I get my family here" is the most common one.