SBS Technical Information for Television and Radio

 

IMPORTANT MPEG4 COMPATIBILITY ADVICE: SBS HD Channels 30 SBS ONE HD, 31 SBS Viceland HD & 32 SBS World Movies HD compatibility with older Set Top Boxes or TV Sets.

MPEG4 H.264 since 2014 is the most commonly used compression standard for distribution of video content.  

NOTE: If you are using an older TV and cannot watch the SBS HD channels (30, 31 and 32) on it, it is because the TV is not MPEG4 compatible and can only decode the older MPEG2 standard. Contact the manufacturer and provide the device model number to confirm MPEG4 incompatibility. If MPEG4 incompatibility is confirmed, to resolve the issue install a digital set top box or, alternatively, upgrade the TV.

Television Classification & Consumer Advice on SBS Guide

SBS classifies programs broadcast on SBS Television and SBS On Demand (with the exception of news and current affairs and sports programs) to ensure they are suitable for broadcast and to inform audiences about the nature of the content. SBS’s television classification standards are set out in Code 4 of the SBS Codes of Practice.

SBS provides advice on the principal reasons for an M and MA15+ classification at the start of the relevant programs on SBS’s television service and in conjunction with the relevant programs on SBS On Demand.

 

SBS may provide other appropriate consumer advice at the start of a program. In particular, SBS will provide appropriate consumer advice at the start of a PG classified program where SBS considers that the program contains material of a strength or intensity which SBS reasonably believes parents or guardians of young children may not expect.

Consumer advice is indicated on the SBS Guide next to the classification category (M, MA15+ and in some cases PG) using the following letters and key: 

               Consumer advice

A – adult themes

D – drug references

H – horror

L – language

N – nudity

S – sexual references

V - violence

 

SBS RADIO SERVICES CHANGES – RETUNE ANNOUNCEMENT

SBS PopAsia, SBS PopDesi and a refresh of SBS Radio 3 are now available on digital television.

SBS Radio 3 will broadcast world news and current affairs from the BBC World Service (previously airing on SBS Radio 4 on Digital Radio) and special events coverage. BBC World Service is the world's leading international radio broadcaster providing a global perspective on news, reports and analysis.

VAST (Viewer Access Satellite Television) audiences will now have access to all SBS Radio services – SBS Radio1, SBS Radio2, SBS Radio3, SBS Arabic24 and music channels SBS PopAsia, SBS PopDesi and SBS Chill.

All Foxtel satellite and cable platform users will now have access to SBS Radio 1, SBS Radio 2 and SBS Chill.

Some viewers may be required to retune their televisions in order to receive the newly launched 24 hour audio channels. Other televisions will automatically detect changes to the channels and retune.

IMPORTANT NOTE: While all SBS digital radio stations are now available on Digital TV, the two new music stations SBS PopAsia and SBS PopDesi will only be accessible with MPEG-4 compatible televisions. Most televisions, Set Top Boxes, Personal Video Recorders or (PC Tuner Cards) purchased from 2009 onwards will most likely be compatible. Non-compatible devices will continue to access existing SBS Radio services on LCNs 36, 37, 38 and 39 and the new SBS Radio 3 service with BBC World Service content on LCN 303.

CHANGES TO THE SATELLITE DISTRIBUTION SIGNAL

Please be advised that SBS has transitioned from DVB-S to DVB-S2 transmission standard for its satellite distribution signal carried on Optus D1. The retransmission DTV facilities which are taking input from Optus D1 for SBS will have to upgrade their satellite receivers to be able to receive the SBS DVB-S2 input signal.

Refer to the table below for DVB-S2 satellite receiver input parameters:

Service

Satellite

Old Frequency (GHz)

Current Frequency (GHz)

New
Transponder

Modulation/FEC

Symbol
rate

ISI

NSW

Optus D1

12.389125

12.532300

13

16APSK 3/4

47,300

134

QLD

Optus D1

12.407000

12.532300

13

16APSK 2/3

47,300

135

SA

Optus D1

12.424875

12.532300

13

16APSK 5/6

47,300

136

TAS

Optus D1

12.362375

12.532300

13

16APSK 5/6

47,300

133

VIC

Optus D1

12.326625

12.532300

13

16APSK 5/6

47,300

131

WA

Optus D1

12.344500

12.532300

13

16APSK 3/4

47,300

132


SBS DIGITAL RADIO

Please note that should you wish to receive Digital Radio service you will require a DAB+ (Digital Audio Broadcasting) digital receiver. This service is currently available in the capital cities: Adelaide, Brisbane, Melbourne, Perth, Sydney, Canberra, Darwin and Hobart.

For information on SBS Digital Radio services and frequencies, please see the Radio page of the SBS website.

If you wish to receive SBS Radio via Digital TV or receiver, there are four radio signals which automatically scanned in when you tune in the SBS TV channels. The logical channel numbers for these radio services are:

Channel 36 & 304 for SBS Arabic 24 Radio

Channel 37 & 301 for SBS Radio 1

Channel 38 & 302 for SBS Radio 2

Channel 39 & 306 for SBS Chill

Channel 303 for SBS Radio 3

Channel 305 for SBS PopDesi

Channel 307 for SBS Pop Asia

Please note that SBS PopDesi and PopAsia are in AAC format and will only be accessible with MPEG-4 compatible televisions or receivers.


DIGITAL TV

Digital television (DTV) is the transmission of audio and video by discrete (digital) signals. Digital means it has high picture and stereo sound quality.

Standard Definition(SD) vs High Definition(HD)

Both standard and high definition television are digital formats.  Standard definition (SD) television provides digital images and sound that is considerably better than analog. High definition (HD) television is an enhancement that provides higher resolution images.

HD has one or two million pixels per frame, roughly five times that of SD.

Standard-definition DTV broadcast resolutions

720 x 576 pixels

High-definition DTV broadcast resolutions

1920 x 1080

MPEG4 H.264 as 2014 is the most commonly used compression standard for distribution of video content today.

IMPORTANT: If you are using an older TV and cannot watch the SBS HD channels (30, 31 and 32) on it, it is because the TV is not MPEG4 compatible and can only decode the older MPEG2 standardThe quickest and easiest way to resolve the issue is to install a digital set top box or, alternatively, upgrade the TV.

SBS is available on free to air digital TV as follows:

 

Channel Name

 Channel Number

 SD or HD

Encoding Format

 SBS ONE

 3

 SD 720 x 576i

MPEG-2

 SBS ONE HD

 30

 HD 1920 x 1080i

MPEG-4

 SBS Viceland HD

 31

 HD 1920 x 1080i

MPEG-4

 SBS WM HD

 32

 HD 1920 x 1080i

MPEG-4

 SBS Food

 33

 SD 720 x 576i

MPEG-2

 NITV

 34

 SD 720 x 576i

MPEG-2

 SBS Arabic24

 36 & 304

 

MPEG-1 Layer 2

 SBS Radio 1

 37 & 301

 

MPEG-1 Layer 2

 SBS Radio 2

 38 & 302

 

MPEG-1 Layer 2

 SBS Chill

 39 & 306

 

MPEG-1 Layer 2

 SBS Radio 3

 303

 

MPEG-1 Layer 2

 SBS PopDesi

 305

 

AAC

 SBS PopAsia

 307

 

AAC

 

 Channel Name

Video PID

Audio PID

 SBS ONE

161

81

 SBS ONE HD

102

103

 SBS Viceland HD

166

86

 SBS WM HD

162

83

 SBS Food

163

85

 NITV

164

87

 SBS Radio 1

 

201

 SBS Radio 2

 

202

 SBS Radio 3

 

205

 SBS Arabic24

 

204

 SBS PopDesi

 

206

 SBS Chill

 

203

 SBS PopAsia

 

207


RECEPTION ADVICE

Enquiries regarding only SBS reception should be referred directly to SBS Audience Relations on the freecall number 1800 500 727, or alternatively by emailing technical@sbs.com.au. Please provide a contact phone number with the area code, your location and postcode, a brief description of the problem you are experiencing and the duration of the problem. Without contact information, it is very hard to follow up a complaint.

FREQUENTLY ASKED QUESTIONS

Why does my picture continually break up?

Picture break-up (pixelation) is generally due to low signal level or signal interference. Common causes are faulty antenna cabling and connections, bad atmospheric conditions, or electrical appliances operating in the area. The most common solution is to retune the TV, but if that doesn't help you will need to call an antenna technician.                             

How do I get the best digital reception from my TV aerial?

Always use a qualified antenna technician to install and maintain your antenna system. If you are in an area where the signal strength is low, you may need a high-gain aerial for the best reception. Again, a qualified antenna technician can take exact signal level measurements and advised accordingly.

Your DTV antenna should ideally be mounted outside and as high up as possible. It must be pointing in the right direction towards the best local transmitter. The antenna, cables and connections need to be ,maintained in good conditions - cables and connections in particular can become corroded, especially if you live near the sea. For best performance, a maintenance check should be scheduled at least every five years.

I have lost the SBS signal, how do I get it back?

To restore missing channels, you need to retune your digital receiver (box or TV).

The instructions below are basic and not related to any specific receiver brand. Menu descriptions and labels may vary depending on your equipment.

Auto Tuning

Push Menu or Home button on remote control

Press 
OK

Select Settings, Setup, Channel, Broadcast or Installation

Press 
OK 

Select Digital Setup

Press 
OK 

Auto scan or Auto tune will appear, 

Select and Press 
OK

It will take few minutes for the tuner to re-scan all the frequencies available in your area. The scan will search for all the channel and restore it in your Digital TV or receiver memory.

Press 
Exit

For specific retuning instructions, consult your equipment manual.

In most cases, retuning the TV solves the issue. Otherwise you may have to reset your antenna connection cable and retune again or get a qualified antenna technician to check your antenna system if there are no TV reception issues in the area.

Could trees be affecting my TV reception?

It's possible, especially if there are large trees obstructing the line of sight between your TV antenna and the transmission site. The TV signal travels in a straight line from the transmitter to the antenna and does not bend well around large objects such as trees. The signal may fluctuate in wet or windy weather. Trees can act as a barrier to the signal, with the resulting in a pixilated or frozen digital TV picture.

How can I receive the SBS satellite service if I'm in a remote location? 

Viewer Access Satellite Television (VAST) provides digital television to viewers in remote areas of Australia who are unable to receive digital TV through their normal TV antenna due to local interference, terrain obstacles or lack of signal from the transmitter in the area.

What equipment do I need?

To access VAST you will need to buy a VAST certified satellite set top box and a satellite dish of at least 65cm diameter. Contact your satellite dish installer to determine the best dish size for your specific location. Access to VAST is controlled by the smart card supplied with your satellite set top box. To access VAST you will need to register your details including your address, reception location and smart card number at the following site: http://www.mysattv.com.au/


Transmission Site Locations, Frequencies, and Updates

Television Frequencies

Please select the State you live in, from the menu at the top left hand side of the page,
to view transmission information (for television). Choosing All States will show information for all areas.

In areas where there is no SBS service available, local organisations can apply for funding to build a transmitter. They are then responsible for operating and maintaining their own SBS service (a Self Help service). More information on this option is available under the heading Self Help Retransmission Subsidy Scheme. Alternatively, SBS may be available through Pay TV services.


The SBS Self Help Retransmission Subsidy Scheme

The SBS Self Help scheme can assist small communities that do not currently have access to SBS TV or radio programs to provide retransmission of SBS programming in their local area, by providing funding assistance for the cost of setting up a local retransmission facility.

Please see information on the revised guidelines below.

The SBS Self Help Retransmission Subsidy Scheme can now provide up to 100% funding assistance for the establishment of an SBS Radio service up to a ceiling of $25,000 and 75% of the actual establishment costs for Digital Television up to a ceiling of $30,000. Where a Self Help transmitter provides a good coverage for at least two communities, the funding can be raised up to $50,000. Effective from the 1st of January 2007, applicants for radio subsidy are required to obtain two competitive quotes. Apart from these changes, the information in the booklet explaining the Self Help process and the SBS Subsidy Scheme remain unchanged. Applicants are reminded that the operation of any Self Help service does require a broadcasting licence from ACMA, and in some cases ACMA may not be able to find an available channel for your area. In such circumstances, the service may not commence and no subsidy will be provided. In summary, Self Help Retransmission is a scheme that offers a way for communities to obtain SBS radio and/or television more quickly than might otherwise be provided through full Federal Government funding.

The SBS Self Help Retransmission Subsidy Scheme is administered entirely by SBS, and can include financial assistance with the purchase of such items as transmitters, aerials, satellite antennas (dishes) and receivers, huts, towers, cabling, spare parts, mains power connection fees and installation costs.

If you would like to talk to someone at SBS concerning Self Help radio and television please feel free to contact us at:

Self Help Retransmission Subsidy Scheme

Locked Bag 028

Crows Nest NSW 1585

Or by calling free of charge on 1800 500 727, or by email  saurabh.mudgill@sbs.com.au

The information booklet is available for download in Acrobat PDF format by clicking on the links below. Hard copies of these booklets and further information on the Self Help Scheme can be obtained by contacting SBS Transmission Services on 1800 500 727.

-Click here to download the SBS Self Help Subsidy Guidelines document

Please find below the consulant's technical report for the following councils in Victoria:


Satellite Services

VAST: Viewer Access Satellite Television

Viewer Access Satellite Television (VAST) provides digital television to viewers in remote areas of Australia who are unable to receive digital TV through their normal TV antenna due to local interference, terrain obstacles or lack of signal from the transmitter in the area.

For more information on VAST, please refer to the following link: http://www.acma.gov.au/Citizen/TV-Radio/Television/Viewer-Access-Satellite-TV-VAST/viewer-access-satellite-television-vast-service-overview

VAST:

 

Service Satellite Transponder Frequency (MHz) Pol Symbol Rate FEC SID
NSW - SBS HD Optus 10  8

 12567.00

 V  30 000  3/5  320
NSW - SBS One Optus 10  8  12567.00  V  30 000  3/5  321
South East - SBS Viceland Optus 10  8  12567.00  V  30 000  3/5  322
NITV Optus 10  8  12567.00  V  30 000  3/5  323
South East - Radio National Optus 10 8  12567.00  V  30 000  3/5  327
Sydney - Radio 1 Optus 10  8  12567.00  V  30 000  3/5  328
Sydney - Radio 2 Optus 10  8  12567.00  V  30 000  3/5  329
Victoria SBS HD Optus D3  6  11928.00  V  30 000  3/5  330
Victoria SBS One Optus D3  6  11928.00  V  30 000  3/5  331
Food Network Optus D3  6  11928.00  V  30 000  3/5  371
Melbourne - Radio 1 Optus D3  6  11928.00  V  30 000  3/5  338
Melbourne - Radio 2 Optus D3  6  11928.00  V  30 000  3/5  339
SBS Chill - Radio Optus D3  6  11928.00  V  30 000  3/5  325
SBS PopAsia - Radio Optus D3  6  11928.00  V  30 000  3/5  326
Queensland - SBS HD Optus D3  5  11886.00  V  30 000  3/5  340
Queensland - SBS One Optus D3  5  11886.00  V  30 000  3/5  341
Queensland - SBS Viceland Optus D3  5  11886.00  V  30 000  3/5  342
Queensland - Radio National Optus D3  5  11886.00  V  30 000  3/5  347
Queensland - Radio 1 Optus D3  5  11886.00  V  30 000  3/5  348
Queensland - Radio 2 Optus D3  5  11886.00  V  30 000  3/5  349
South Australia - SBS HD Optus D3  5  11886.00  V  30 000  3/5  350
South Australia - SBS One Optus D3  5  11886.00  V  30 000  3/5  351
South Australia - SBS Viceland Optus D3  5  11886.00  V  30 000  3/5  352
South Australia - Radio National Optus D3  5  11886.00  V  30 000  3/5  357
South Australia - Radio 1 Optus D3  5  11886.00  V  30 000  3/5  358
South Australia - Radio 2 Optus D3  5  11886.00  V  30 000  3/5  359
West Australia - SBS HD Optus D3  5  11886.00  V  30 000  3/5  360
West Australia - SBS One Optus D3  5  11886.00  V  30 000  3/5  361
West Australia - SBS Viceland Optus D3  5  11886.00  V  30 000  3/5  362
West Australia - Radio National Optus D3  5  11886.00  V  30 000  3/5  367
West Australia - Radio 1 Optus D3  5  11886.00  V  30 000  3/5  368
West Australia - Radio 2 Optus D3  5  11886.00  V  30 000  3/5  369
Tasmania SBS HD Optus D3  5  11886.00  V  30 000  3/5  370
Darwin (NT) SBS HD Optus D3  5  11886.00  V  30 000  3/5  380
Darwin (NT) SBS One Optus D3  5  11886.00  V  30 000  3/5  381
Darwin (NT) SBS Viceland Optus D3  5  11886.00  V  30 000  3/5  382
Darwin (NT) National Radio Optus D3  5  11886.00  V  30 000  3/5  387
Darwin (NT) Radio 1 Optus D3  5  11886.00  V  30 000  3/5  388
Darwin (NT) Radio 2 Optus D3  5  11886.00  V  30 000  3/5  389