Complaints

Comments, Feedback and General Complaints

SBS welcomes and invites feedback, suggestions and questions about any aspect of our content and services.

Comments, feedback and general complaints about SBS’s content and services can be made by contacting SBS. There are several ways to get in touch.

Provide your feedback, comments or make a general complaint here.

SBS Code of Practice Complaints

The SBS Code of Practice set out the principles and policies SBS uses to guide its programming. A complaint alleging SBS has breached its Code of Practice is investigated as a Code Complaint and managed independently by the SBS Ombudsman. For more information, click here.

Closed Captioning Complaints

Closed captions are a text representation (in English) of a program’s soundtrack, to help make content accessible to Deaf and hearing-impaired audiences. SBS is required to comply with the Broadcasting Services (Television Captioning) Standard relating to the quality of captioning services. If you believe that SBS has breached its captioning obligations, you can submit a complaint in writing. Read more here.

Privacy
Information about how SBS collects, handles, uses and discloses your personal information is outline in our Privacy Policy

If you have any questions or comments about the Privacy Policy, or if you wish to make a complaint about the handling of personal information, click here.

Technical Support

If you are unable to access SBS services or are experiencing technical issues, visit our Audience Technical Support page, or for SBS On Demand help, click here.