This is the 2020 Tour de France support and FAQs page, specifically for the SBS ŠKODA Tour Tracker app and the Cycling Central website.
By
SBS Cycling Central

27 Aug 2020 - 9:41 AM 

Coverage

  • When is the 2020 Tour de France?

The rescheduled Tour de France starts on August 29 and finishes on September 20.

  • How to watch the 2020 Tour de France?

The 2020 Tour de France will be covered LIVE, FREE and EXCLUSIVE by SBS via the SBS ŠKODA Tour Tracker iOS app, SBS ŠKODA Tour Tracker Android appCycling Central website, and SBS On Demand.

  • When will the coverage start?

The live stream coverage start times are listed below for both SBS On Demand and the SBS ŠKODA Tour Tracker app.

SBS ŠKODA Tour Tracker - The place to watch the Tour de France in full
The 2020 Tour de France on SBS will be covered from the start in sunny Nice to the sunset on the Champs-Élysées, with exclusive live start to finish coverage of every stage through the SBS ŠKODA Tour Tracker.
How to watch the 2020 Tour de France LIVE on SBS
The mountains are calling - escape to France with us. Don't miss a single minute of the 2020 Tour de France as SBS brings you every moment LIVE, FREE and EXCLUSIVE via SBS, SBS VICELAND and streaming online via SBS On Demand and the SBS ŠKODA Tour Tracker App.

  • What is the 2020 Tour de France schedule?

https://www.sbs.com.au/cyclingcentral/tdf2020/overview

General

  • How do I Chromecast with my Android or Apple device?

Once you have your Chromecast setup:

Android Device Chromecast setup instructions

iPhone and iPad Device Chromecast setup instructions

Open the SBS ŠKODA Tour Tracker app, locate the casting icon (Google Chromecast icon missing for Foxtel GO - Support - Foxtel) at the top of screen. Tap to connect to your casting device. Play live or videos from the app to your casting device. 

  • Do I need to create an account to watch the live stream?

Yes, creating an account and logging in should be simple and easy, if you're having trouble please check the following:

  • Check you've entered all required fields before hitting 'submit'.
  • Check the email address you've entered is correct.
  • Haven't received your validation email? Check your spam or junk folder.

Mobile app support

  • Where to download the SBS ŠKODA Tour Tracker app?

The SBS ŠKODA Tour Tracker app is available in the Apple App Store an Google Play Store:

SBSŠKODA Tour Tracker iOS app

SBSŠKODA Tour Tracker Android app

  • What devices and OS versions do you support for the SBS ŠKODA Tour Tracker app?

The SBS ŠKODA Tour Tracker app supports: iOS v9 and above / Android v7 and above. 

Desktop browser support

  • Why is the SBS ŠKODA Tour Tracker app live stream or associated videos not working?

- Please check if you have third-party Ad-blockers installed on your browser and disable these for the SBS ŠKODA Tour Tracker, then try again by refreshing the page.

- Make sure you're not using a custom DNS or VPN.

- Try another browser for comparison.

- Restart your network connection.

  • Low quality of live stream

On web browsers, we support HTML5. The videos are available in adaptive bit rate format, for live stages and full stage replays.

  • What browsers are supported?

Chrome, Safari, Firefox latest builds.

  • Why are videos not loading on the website?

Occasionally, there are times when some users have issues watching videos on desktops and laptops. There are many reasons why this may occur, and many, if unrelated to bandwidth or connectivity issues can be resolved by manually clearing your browser's cache. We have detailed some instructions below on how to do this in supported browsers.

Google Chrome (Windows & Mac)

  • Open Chrome.
  • On your browser toolbar on the right hand side, click More > More Tools > Clear Browsing Data
  • In the 'Clear Browsing Data' box, select the box for Cookies and other site data and Cached images and files. Use the menu at the top to select the amount of data that you want to delete.
  • Choose beginning of time to delete everything and then click Clear Browsing Data.

Internet Explorer 11

  • In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history.
  • Choose the types of data or files you want to remove from your PC (in this case, cached images and temporary internet files), and then select delete.
  • If deleting just cached images still does not work, repeat the process above but delete cookies.

Firefox

  • Click the menu button (the three lines) and choose Options.
  • Select the Privacy and Security panel.
  • In the Cached Web Content section, click Clear Now.
  • Close the _about :preferences_ page. Any changes you've made will automatically be saved.

Safari - Version 10+

  • Click on Safari and then on Preferences select Privacy and then click Manage Website Data.
  • Select Remove All and then in the small popup, selection Remove Now.

Microsoft Edge

  • In Microsoft Edge, go to More > Settings.
  • Under Clear browsing data, select choose what to clear.
  • Check the boxes next to any data type you’d like to clear, then select Clear.
  • If you’d like, turn on the setting below the check boxes to 'Always clear this when I close the browser'.

Further 2020 Tour de France email support

sport-feedback@sbs.com.au