The report suggest it’s because people with LOTE backgrounds are more likely to work high risk industries like manufacturing and construction – and more seriously injured.
The top 3 ethnicities (based on claim numbers) that we need to focus on are Mandarin, Arabic and Vietnamese.
Manufacturing, Construction and Accommodation, Café’s & Restaurants were the top 3 industries where ethnicity claims were recorded.
Over the 3 policy years there was a total of 2,461 ethnicity claims recorded
Where claims were recorded as having languages other than English the Average days off Work was 343% larger (158 Days off compared to 46), the Average GIC per claim was 413% higher ($69,742 compared to $16,881) and the NPS score relating to those Claims was -7 compared to the English speaking overall NPS of 13.
