What happened in Dreamworld?

The Dorsett family who lost loved ones Kate Goodchild and Luke Dorsett in the Dreamworld tragedy are reportedly 'furious' theme-park management has not yet reached out to them. By Kirsty Johansen, Andrea Booth 26 Oct 2016 - 8:42 PM UPDATED 20 MINS AGO The Dorsett family, who lost Kate Goodchild and Luke Dorsett on Tuesday in an accident on the Thunder River Rapids ride at the Gold Coast theme park, were reportedly 'furious' at suggestions that Ardent Leisure, the owner of Dreamworld, had offered support to them. Channel 10 put to Ardent Leisure chief executive Deborah Thomas at a press conference on Thursday: "The Dorsett family are actually watching this press conference at the moment and are apparently furious at suggestions that support has been offered to them. "They say that they've had no direct contact whatsoever, no-one's even reached out to them. They've even sent me her mobile phone number, saying, 'Can someone please call her [a member of the Dorsett family]?'" the reporter said. "Is this true? Why hasn't anyone actually called the Dorsett family?" The question came after Ardent Leisure told the press conference it was offering support including financial assistance to the Dorsett family and the families of the two other victims, Roozi Araghi and Cindy Low. Ms Thomas then admitted the company had not directly contacted the family to offer them the support they mentioned they had. "We didn't know how to contact them, so we have been to the police liaison officer," she said. "I will not call her now in front of the media, but I am very happy to call her very soon after this meeting." Dreamworld to reopen on Saturday Ardent Leisure outgoing chair Neil Balnaves confirmed at the press conference that Dreamworld would reopen on Saturday. He explained the decision to reopen the theme park was based on advice from psychologists that it would be better for Dreamworld employees' mental health. "It is better that people get back to work and basically get together with their comrades and talk and deal with this issue rather than they are concerned about their jobs, and they're sitting at home in isolation, and we're just adding to their issues," he said. When questioned over whether it had also considered the safety of park guests, Mr Balnaves said safety auditors confirmed on Wednesday evening maintenance was up to date, and engineers would recheck in the next 24 hours. He said he was confounded the tragedy occurred in the first place given safety checks on the Thunder Rapids ride had taken place four weeks ago. Related Dreamworld tragedy: How to support children through traumatic events Following the deaths of four people in an accident at Dreamworld on the Gold Coast, a children's psychologist offers insight into how to support young people who witnessed or are affected by the tragedy. "[The park] works on world's-best standards," he said. "It follows world-best practices, it uses international experts to set up the scheme." David Randall, managing director of DRA Safety Specialists, said the Thunder River Rapids ride successfully completed its annual mechanical and structural safety engineering inspection on September 29, 2016. "Dreamworld under the leadership of Craig Davidson, the CEO has demonstrated a commitment to developing and maintaining a strong safety culture across all departments," Mr Randall said. "Annual audits have resulted in continuous improvement in the management of safety." The park will also be open on Friday for a memorial day but activities will be limited to smaller rides, animal attractions and the water park. A private ceremony will also be held for staff and emergency services affected by the accident.

Queensland Emergency service personnel are seen at amusement theme park Dreamworld on the Gold Coast, Queensland, Tuesday, Oct. 25, 2016. (AAP) Source: AAP