Learn English - How to handle a dissatisfied customer

Handling a dissatisfied customer is addressing and resolving the concerns or complaints raised by a customer who is unhappy with a product, service, or overall experience provided by a business. Credit: MoMo Productions/Getty Images

Learn how to respond to a business complaint. Plus find out what help and resources are available for small business owners.

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SBS Learn English 

will help you speak, understand and connect in Australia - view all episodes.

This lesson suits intermediate learners. After listening, test your knowledge with our quiz.

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