Australia comes last in global survey on broadband satisfaction

A survey of 28 countries asked residents how they rated their high-speed broadband.

Ethernet cables are seen in a server room in Canberra

Ethernet cables are seen in a server room in Canberra, Wednesday, July 10, 2013. (AAP Image/Lukas Coch) NO ARCHIVING Source: AAP

An international survey has revealed Australia ranks last when it comes to broadband satisfaction.

The survey of more than 21,000 adults across 28 countries, carried out by Ipsos Global Advisor, asked residents how they rated their high-speed broadband,

with 61 per cent of Australians rating the quality as "fairly poor" or "very poor".

Only 32 per cent of Australians rated broadband quality as fairly good or very good with 7 per cent indifferent.

Australians satisfaction on broadband according to Ipsos.
Australians satisfaction on broadband according to Ipsos. Source: Ipsos MORI
More than 60 per cent of people asked in New Zealand, the United States and India rated their satisfaction as fairly good or very good.

Serbia, South Korea and Colombia were the happiest nations - topping the survey with a 72 per cent or more satisfaction rating.

People also voted that high speed broadband should be made a priority for investment in Australia.

Energy-generating infrastructure and road networks rounded off the top three priorities for Australians in 2017.

The result follows criticism of the National Broadband Network in Australia.

Prime Minister Malcolm Turnbull slammed the NBN on Monday as a "corporate train wreck" following the Ombudsman receiving a large number of complaints.

“Tens of billions of dollars wasted by the Labor Party, leaving us with the biggest corporate train wreck ever undertaken by a federal government,” he said during Question Time.

CEO of NBN Co Bill Morrow said this week that despite some setbacks, most Australians were happy with their NBN performance.

“For the average residential family, the idea of getting 25 or 50 megabits per second is enough,” he told the ABC.

“We have options through the Technology Choice Program that if you really need [faster speeds], you can put up a little bit of money yourself to where it doesn't actually pull on the rest of us for the price that we're ultimately going to have to pay for those services.”


Share
2 min read

Published

Updated

By Riley Morgan

Share this with family and friends


News

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS Audio
SBS On Demand

Listen to our podcasts
Independent news and stories connecting you to life in Australia and Mandarin-speaking Australians.
Understand the quirky parts of Aussie life.
Get the latest with our exclusive in-language podcasts on your favourite podcast apps.

Watch on SBS
Simplified Chinese Collection

Simplified Chinese Collection

Watch onDemand