What Turnbull won from power companies

澳大利亚各电力公司总裁在日前与总理特恩布尔会面之后,同意将就供电计划向其消费者提供更多的信息。另外,最新数据显示,南澳成为全球电费最贵的地区。

Power bill, petrol price and pension changes to come into effect on January 1

Source: SBS

OUTCOMES FROM MALCOLM TURNBULL'S MEETING WITH ENERGY COMPANY HEADS

* Retailers will write to customers who have reached the end of a discounted plan and outline, in plain English, alternative offers that are available.

* The letter will direct them to the Australian Energy Regulator's Energy Made Easy comparison website or another independent comparison website.

* Retailers will outline to the government and to the competition watchdog steps they are taking to help customers, particularly what they are doing for families and individuals under a hardship program.

* It will include a commitment that those customers will not lose any benefit or discount for late payment.

* Retailers will produce clear user-friendly facts sheets on terms, late payment penalties and early-termination payments.

* Retailers will regularly report to the Australian Energy Regulator how many customers are on offers where the discount period has expired.


 

 


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