She is known to many as an advocate for the elderly. To many Filipinos in Victoria, she is their 'nanay' (mother) and 'ate' (older sister). Apart from serving as a community worker, Norminda Villanueva Forteza is a confidant, source of strength and wisdom as a community services chaplain. She shares how her experiences as a woman helped her work and how her work has helped her become a stronger, wiser and better servant.
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