Kmart tried using facial recognition technology to fight theft but was accused of violating customers’ privacy because of it.
Key Points
- Facial Recognition Technology is a type of biometric technology.
- The Office of the Australian Information Commissioner found that Kmart used facial recognition in 28 stores from June 2020 to July 2022.
- Kmart says it uses the technology to combat refund fraud and believes it does not need to get customer consent because it falls under an exemption in the Privacy Act.
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