If you are on social media, it is very likely you have seen hate speech online. Image: Mum stickers (SBS)
Security analysts say those words have the power to wound, belittle, disenfranchise and, in some cases, lead to real-world actions.
How to change that?
Suggestions range from a creating mother figure to creating a grey figure to, well, talking -- and listening.
Ryan Emery has the story.
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