Rural customers say mobile phone service is worse since 3G shutdown

A mobile phone tower in Canberra. Source: AAP / LUKAS COCH/AAPIMAGE

Major telecommunications companies say their mobile coverage has either expanded or stayed the same since the 3-G network shutdown began in October 2024. But some rural Australians say they're getting poor service or complete blackouts, prompting safety concerns in some communities.

Tens of thousands of old mobile phones stopped working in October 2024 after telecommunication giants Telstra and Optus started the shutdown of its 3-G networks.
A Senate inquiry in Canberra this week has been hearing about the impact of the end of 3-G on rural communities, including reports of reduced service or quality of their mobile service or, in some cases, new black spots.
As for rectifying the issues for those affected, one expert says this cost should be covered by the telcos.