Technology puts retail under pressure

Technology is making it easier for shoppers to buy things, especially in the wake of COVID which meant some shops weren't able to physically open at times during lockdowns. But a new study suggests those working in retail are also impacted by technology, and that they feel pressured by recent developments.

Smart shopping technology like this has changed the face of retail. Source: Moment RF / Getty Images

Key Points

• A new study by the Australian National University and Sydney University suggests some feel pressured by technological developments.
• The emergence of new technologies during COVID means different types of work need to be done - which wouldn't necessarily translate to less jobs.
• Online shopping becomes the way of the future.

LISTEN TO THE INTERVIEW

Filipino 16082022 RETAIL WORKERS RNF FINAL.mp3

Technology puts retail under pressure

05:15

With lockdowns and restrictions all but over, shoppers are returning once again to malls and shopping centres across Australia.