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Viva: The Art of Complaining

SBS Japanese

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Viva complaining
Customers waiting to be helped Source: Getty Images/Darryl Estrine

Ever felt frustrated about a service or purchase, made a complaint, but ended up getting nowhere?

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By Amy Wang, Junko Hirabayashi

Source: SBS

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Ever felt frustrated about a service or purchase, made a complaint, but ended up getting nowhere?

To avoid this, there is an art to complaining that ensures your concerns are heard and taken seriously.

This week’s Viva looks at the art of complaining.

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