NSW Fair Trading discusses some of the common consumer myths and provides consumer information to help ensure that everyone can enjoy gifts and purchases:
1. Consumer guarantees may still apply after a product warranty expires.
2. Interesting information about supermarket grocery pricing
3. Buyers should check whether a deposit would be refundable before paying the deposit
4. Cooling-off period only applies to a limited number of contracts and a consumer must take caution before signing to a contract
5. A consumer may choose a remedy when there is an issue with the product or service for major defects, but not for minor defects
6. Products do not need to be returned with original packaging if there is an issue with the product
Information about consumer rights and Christmas shopping are available on NSW Fair Trading website at www.fairtrading.nsw.gov.au
You can also call 13 32 20 or use our language assistance line by calling 13 14 50 and ask for an interpreter in your language.
The full story is available on the podcast above
