Consumer Information is a radio segment brought by NSW Fair Trading, the consumer protection agency. Steve Lee of the NSW Fair Trading joins SBS Korean program to give advice that you should consider when you plan your holiday and purchase travel products.
NSW Fair Trading strongly recommends that when it comes to planning that special holiday, most travel agents, airlines and cruise companies provide an excellent service but, as with any significant purchase, it always pays to do your own research first.
When booking a trip, make sure you deal with a reliable travel agency and find out if the promotion doesn’t mislead customers.
It is important to ensure the details including;
- the standard of accommodation
- the exact location and time of departure
- any extra charges for tours, tickets, meals, local charges, transfers or accommodation
- passport and visa requirements, expiry dates, entry and re-entry permits
- vaccination and health regulations
- special conditions of the holiday.
If there are disruptions or cancellations and they’re not your fault, you have a range of options. These options are the same whether you purchase travel from an Australian business in-store or online, or from an online overseas business.
To find out more about Australian consumer law regarding buying travel, visit www.fairtrading.nsw.gov.au.
[The full interview with Steven Lee is available on the podcast above]
Steven Lee of the NSW Fair Trading joins SBS Korean program Source: SBS Korean Program
