Some homes and businesses are already connected, while others are still waiting to be connected.
The government decided to roll out the NBN so that all Australians, no matter where they lived, could have access to the same basic service.
Teresa Corbin is the CEO of the Australian Communications Consumer Action Network.
"So at the moment, a lot of our Internet and home phone services use copper wire and this is switching over to a fibre connection so that ultimately, we can move to faster services and we can also deal with having more people connecting."
You should receive information by mail before the NBN becomes available in your area.
Tony Brown is a spokesperson for the NBN Co, the company in charge of the NBN rollout.
Tony Brown suggests that you go check on the NBN website to know when it will reach you.
It's important to understand that the NBN Co is installing the network, but they're not selling services to consumers.
You will have to deal with a telecommunication company like Optus, Telstra or TPG when you’ll choose to be connected.
If you don't switch during a certain timeframe, your fixed phone and internet services will be disconnected.
When you choose your new plan, you'll first have to decide if you want phone and internet services, or just one of these.
For internet, you'll need to decide what speed tier and how much data you need.
Teresa Corbin recommends that you talk to your current provider to estimate your needs.
Tony Brown recommends shopping around to find what provider –or retailer- is the best for you.
If you are experiencing issues with your new NBN connection, the first thing to do is to contact your provider to ask for help.
If the issue persists and your provider is not helping, Teresa Corbin says that you are within your rights to go to the Telecommunications Industry Ombudsman.
If you need more information about the NBN, Tony Brown suggests that you visit the NBN website, which is available in English and several other languages.
To learn more about the NBN rollout and find out when it will reach your area, visit nbnco.com.au.
If you have questions about phone and Internet plans, contact your current phone and Internet provider or look around for a new one.
