[Speak My Language] My Aged Care: ‘A new way of helping older people age well in Australia’

This topic explains the process of accessing My Aged Care, and how to overcome some of the challenges encountered when doing so.

Speak My Language, conversations about ageing well Source: Getty Images

• My Aged Care was introduced to the Australian aged care system as a central intake contact centre.

•  It is for seniors, over 65 years of age who require aged care support services; they are required to contact the myagedcare contact centre as the first step.

• Access aged care in Australia is through myagedcare telephone [phone].

• Contact TIS if they do not speak English-TIS 131 450-Free service

myagedcare Source: Getty Images

• That the older persons’ language, cultural and spiritual needs can be met.

• Once you register with MAC, a RAS assessor will visit you at home. If your needs are complex a ACAT assessor will also visit you at home.

• Be patient. It may take some time but it is worth it in the [END]

[The full story is available on the podcast above]

Assessor Hannah Park, Inner West Aged Care Assessment Team and Bilingual Facilitator Pauline Kim Source: SBS Korean