Samsung recalls Note7 in Australia after battery fires

Samsung has officially recalled around 51,000 Galaxy Note7 phones in Australia over reports the batteries were catching fire and exploding while charging.

An exploded Samsung Galaxy Note 7 (Ariel Gonzalez/YouTube)

Source: An exploded Samsung Galaxy Note 7 (Ariel Gonzalez/YouTube)

Samsung Galaxy Note7 phone owners in Australia have been told to turn off their phones and return them to stores after reports batteries were catching fire and exploding while charging.

Samsung Electronics Australia officially announced the voluntary recall of the phones on Monday, following similar moves overseas, citing "isolated battery cell issues".

Last week the company asked customers in ten countries to return the phones citing 35 cases of phones catching fire while charging, none had been reported in Australia at the time.

"The safety and ongoing satisfaction of our customers is our top priority," Samsung Electronics Australia vice president IT and mobile Richard Fink said in a statement on Monday.

The company said Samsung customers can receive replacements or full refunds and courtesy devices would be available on Wednesday for those who had to return their phones.

Customers who had not purchased phones directly from Samsung would have to discuss options with the store they bought the phone from.

Consumer advocacy group Choice Australia's head of media Tom Godfrey said customers were better off pushing for a refund given Samsung's track record of washing machine recalls.

In 2013 Samsung recalled around 150,000 washing machines sold across Australia after 15 house fires were linked to six of its top-loader models.

Since then 300 incidents, including more than 200 house fires, have been linked to the washing machines in Australia and tens of thousand are still believed to be in homes around the country.

"Put your family first, put your safety first and get a refund," Mr Godfrey said.


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Source: AAP

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