An extra 1,000 telephone operators will be employed to help deal with busy phone lines.
But there are concerns about where the operators will come from.
Centrelink receives an average of a million telephone calls each week.
As a result, customers seeking income-support services over the phone are often left waiting for extended periods of time.
Amid recent concern that people are getting inadequate service, the Federal Government has now announced it will add extra staff to the call centres.
Human Services Minister Michael Keenan says an additional 1,000 operators will be employed in an effort to reduce the time welfare recipients wait for answers to their queries.
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