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Viva: The art of complaining

Customers waiting to be helped

Ever felt frustrated about a service or purchase, made a complaint, but ended up getting nowhere? To avoid this, there is an art to complaining that ensures your concerns are heard and taken seriously.


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By Peyman Jamali, Amy Chien-Yu Wang

Source: SBS




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Ever felt frustrated about a service or purchase, made a complaint, but ended up getting nowhere? To avoid this, there is an art to complaining that ensures your concerns are heard and taken seriously.



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