What are your consumer rights in Australia?

In Australia consumers have rights under the law called consumer guarantees - and they could save you money.However, people whove recently settled in Australia can be extra vulnerable to questionable deals and businesses.

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Knowing your consumer rights can save you money - here's five tips recommended by the Australian Competition and Consumer Commission (ACCC) to help you avoid getting ripped off.

Keep your receipts

 

Minor gain from GST fed tax cuts:Treasury

 

Make sure you ask for a receipt or proof of purchase when buying products or services. Also, always keep your records of your purchases in a safe place because you might need it in the future. Businesses must provide you with a receipt for anything over $75.

Read more here.

Ask for a repair, replacement or refund

 

The Australian Consumer Law consumer guarantees give you the right to ask for a repair, replacement or refund. 

Read more here.

Understand the contract before you sign

 

Every time you you buy goods or services, you are entering into a contract. Before you do, make sure you understand what you are agreeing to.

Read more here.

Watch out for misleading prices

 

Food price wars take toll on retail trade

In Australia all prices should be genuine and displayed so you can easily see the total price. Watch out for multiple prices on a product or in advertising. The seller should fix the display or sell you the item at the lowest price.

Read more here.

Be aware of online shopping scams

 

More than 80 per cent of Australians aged 55 and over shop online, according to an eCommerce survey. (AAP)

 

Be careful where and how you shop online! Scammers can set up fake websites or fake advertisements on genuine retailers’ sites.

Read more here.

Organisations who can help you:

The Australian Competition and Consumer Commission (ACCC) is the national competition regulator and consumer law guardian. The ACCC promotes competition and fair trading to make markets work for everyone. Visit their website here.  

Choice investigates consumer issues and helps consumers take action and make complaints. Visit their website here. 

MoneySmart provides detailed advice on consumer rights and obligations. Visit their website here.  

Austrade is the government agency where travellers who believe they have been treated unfairly by a business while in Australia can lodge a complaint. Visit their website here.

The Treasury provides advice on Australia’s competition and consumer policy framework. Visit their website here.