Telcos told to improve customer service as survey shows glaring problem

Telecommunication companies are being told to improve their customer service as a new report details just how long it is taking to resolve problems. A new survey finds almost two weeks has become the average waiting time, with concerns it is taking even longer for Australians with English as a second language. This feature reveals more details.

Customers and assistants are seen in a Telstra store in Sydney, Source: AAP