Government hires 1000 call centre staff to slash Centrelink waiting times

The Turnbull government will provide an extra 1000 staff to help Centrelink cut the time welfare recipients wait for telephone queries to be answered.

Centrelink sign above the entrance.

The government is under fire for paying a US firm $430,000 to improve Centrelink call centres. (AAP) Source: SBS

An extra 1000 call centre staff will be contracted to help Centrelink answer the more than one million telephone queries from welfare recipients each week.

Human Services Minister Michael Keenan says the extra operators will "help ease the burden on busy phone lines" especially during peak periods when people find it hard to get through.

For full English article, please visit SBS News website.

 


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By AAP-SBS
Presented by Tinrawat Banyat
Source: AAP, SBS

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