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SBS Help Centre

How do I get the best digital reception from my TV antenna?

Always use a qualified antenna technician to install and maintain your antenna system. If you are in an area where the signal strength is low, you may need a high-gain aerial for the best reception...

SBS Help Centre

Why aren't all English language programs captioned?

SBS is very aware that many of our viewers rely on captions in order to enjoy our programming, and our most commonly received request regarding access services is for more captioning. SBS always en...

SBS Help Centre

Why does SBS collect my personal information?

SBS collects your personal information for a variety of purposes related to carrying out our functions, including to: Provide and administer our services to you; Monitor, develop and improve our s...

SBS Help Centre

How do I contact the SBS Privacy Officer and how to make a privacy complaint?

SBS takes your complaints seriously and will attempt to resolve your issues quickly and fairly.   If you would like to make a privacy complaint, please contact us by clicking here.   If you would l...

SBS Help Centre

My device is not compatible with the latest version of the SBS News app. What can I do?

For an optimal experience on the SBS News app, the following operating systems are suggested: Apple iPhone or iPad device with iOS 15 and above installed. Android Android phone with Android v8.0 an...

SBS Help Centre

How do I enable English subtitles on my FireTV device for LOTE dialogue?

FireTV devices are experiencing some limitations in which English subtitles are not being displayed for LOTE (Language Other Than English) dialogue in some programs.  This issue is intended to be d...

Troubleshooting – SBS Help Centre

Troubleshooting – SBS Help Centre

How do I fast-forward and rewind a program on the new SBS On Demand app on my TV? I'm in Australia and seeing an error "This video is only available in ...

SBS Help Centre

How Do I Access the SBS On Demand App on my Hisense TV?

The SBS On Demand app is available on Hisense television models from 2017 or later. The SBS On Demand app comes preinstalled on all Hisense televisions, and you can find it by pressing on the “Apps...

SBS Help Centre

Why does a scheduled program not run as advertised in the newspaper TV guide or EPG?

Occasionally, SBS is required to make amendments to its planned programming at short notice, often due to reasons outside of our control. When this occurs, SBS will issue an amendment notice to new...

SBS Help Centre

What is the minimum age to create an account with SBS On Demand?

  In accordance with our terms and conditions, users are required to be 15 years or older to create an account with SBS On Demand.  The use of SBS On Demand by children and young people should be m...

Corporate Information

Help Centre

How can we help?
我们能帮你什么吗?كيف يمكن أن نساعد؟

How do I contact SBS?
我如何联系 SBS? كيف أتصل ب SBS؟

Answers to the most commonly asked questions can be found via the SBS Help Centre.
最常见问题的答案可以通过 SBS 帮助中心找到。لإجابات على الأسئلة الأكثر شيوعاً متوافرة عبر مركز مساعدة SBS.

About SBS

As Australia’s most diverse broadcaster, the Special Broadcasting Service (SBS) holds a unique place in the Australian media landscape, inspiring all Australians to explore, respect and celebrate our diverse world and in doing so, contributes to an inclusive and cohesive society.

Today, SBS is a modern, multiplatform media organisation with a free-to-air TV portfolio spanning six distinctive channels in SBS, NITV, SBS VICELAND, SBS Food, SBS World Movies and SBS WorldWatch; an extensive radio network providing over 60 communities with services in their own language; and an innovative digital offering, including SBS On Demand, available to audiences anytime and anywhere.
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Over 11,000 hours

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