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SBS Help Centre

How do I get the best digital reception from my TV antenna?

Always use a qualified antenna technician to install and maintain your antenna system. If you are in an area where the signal strength is low, you may need a high-gain aerial for the best reception...

SBS Help Centre

SBS Help Centre

Get instant support, guidance & information. Get 24/7 step-by-step guidance from our AI-powered virtual assistant. Use our Virtual Assistant ...

SBS Help Centre

How does SBS collect personal information about me?

SBS collects personal information about you when you provide it to us. This information is collected directly from you in a number of ways, including: Registering for an SBS account and using SBS ...

SBS Help Centre

Can I use the SBS Audio app to catch up on shows I missed?

SBS Audio also publishes catch-up episodes for each live program aired. You can listen to the catch-up program at your own convenience. If you are following a program, the catch-up episode will sho...

SBS Help Centre

Why aren't all English language programs captioned?

SBS is very aware that many of our viewers rely on captions in order to enjoy our programming, and our most commonly received request regarding access services is for more captioning. SBS always en...

SBS Help Centre

Why does a scheduled program not run as advertised in the newspaper TV guide or EPG?

Occasionally, SBS is required to make amendments to its planned programming at short notice, often due to reasons outside of our control. When this occurs, SBS will issue an amendment notice to new...

SBS Help Centre

How Do I Access the SBS On Demand App on my Hisense TV?

The SBS On Demand app is available on Hisense television models from 2017 or later. The SBS On Demand app comes preinstalled on all Hisense televisions, and you can find it by pressing on the “Apps...

SBS Help Centre

What devices is the SBS Audio App available on?

The SBS Audio app is currently supported for the following operating systems/devices: Apple Any iPhone with iOS 15 and above. Android Any Android phone running Android v8.0 and above.   If your dev...

SBS Help Centre

How do I check which version of the SBS News app I am using?

To find out which version of the app you are using, follow these steps: Open the SBS News app Tap on the Settings icon The Version number will be visible at the bottom of the Settings screen

Troubleshooting – SBS Help Centre

Troubleshooting – SBS Help Centre

How do I fast-forward and rewind a program on the new SBS On Demand app on my TV? I'm in Australia and seeing an error "This video is only available in ...

Corporate Information

Help Centre

How can we help?
我们能帮你什么吗?كيف يمكن أن نساعد؟

How do I contact SBS?
我如何联系 SBS? كيف أتصل ب SBS؟

Answers to the most commonly asked questions can be found via the SBS Help Centre.
最常见问题的答案可以通过 SBS 帮助中心找到。لإجابات على الأسئلة الأكثر شيوعاً متوافرة عبر مركز مساعدة SBS.

About SBS

As Australia’s most diverse broadcaster, the Special Broadcasting Service (SBS) holds a unique place in the Australian media landscape, inspiring all Australians to explore, respect and celebrate our diverse world and in doing so, contributes to an inclusive and cohesive society.

Today, SBS is a modern, multiplatform media organisation with a free-to-air TV portfolio spanning six distinctive channels in SBS, NITV, SBS VICELAND, SBS Food, SBS World Movies and SBS WorldWatch; an extensive radio network providing over 60 communities with services in their own language; and an innovative digital offering, including SBS On Demand, available to audiences anytime and anywhere.
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