Insurers urged to be responsive, compassionate after Queensland floods

Insurance companies are being urged not to skip out on Townsville residents left to clean up the damage left behind by floodwaters that swamped much of the far north city.

Flooding in northern Queensland Source: AAP

Deputy Premier and Treasurer Jackie Trad has invited insurers and the Insurance Council of Australia to meet her in the far north city on Friday after media reports that claimants who had lost their insurance documents were not being paid out.

Aaron and Thomas report.