Learning notes
For students: Download printable worksheet (pdf - 157kb)
For teachers: Download lesson syllabus (pdf - 120kb)
Watch with subtitles on Youtube
Transcript
Melanie:
Hi there, Melanie again from the Department of Oz-Speak. This is ‘How to return a faulty product.’
Michael is making dumplings.
Connie:
One. Baba, races against time, he must make the perfect dumpling or Por Por will return to China... forever! But Baba won't let Por Por help because she will take over!
Michael:
Now, Connie. That's not true. Mas has very bad arthritis. We don't want her to work too much.
Nicholas:
Can I help now?
Michael:
Get the chives.
Nicholas:
Chives! Yessir!
Connie:
Nicholas loves the fridge. It's his favourite. He's weird.
Nicholas:
Touch it!
Michael:
Where's my chives?
Nicholas:
Aah Baba... the fridge is broken.
Connie:
Yeah this duck ain't cold no more.
Michael:
Whaaaaat? I just bought the fridge!
Melanie:
Yikes. Today we’ll be looking at words that can help you return a new purchase that is faulty.
Listen out for tricky terms like, customer service representative.
But let's get back into the action!
Michael:
Duck in trouble!
Connie:
Where is he going? Are there better fridges out there...?
Lily and Grandma are walking in the park.
Lily:
Hello?
Michael:
The fridge is broken! Don't come back yet.
Grandma:
But the house is that way!
Lily:
Walking is so good for you!
Rami is standing, drinking coffee and greeting passers-by.
Rami:
Nathan! How are ya goin’ mate?
Michael:
Rami!
Rami:
Micky!
Micky, Micky, Micky.
Michael:
I need a favour.
Rami:
Sure. Sure!
Michael:
Can I please take your fridge? Not take. Borrow?
Rami:
Sure! I am a man of many fridges!
Michael:
Thank you, mine is broken.
Rami:
Duck?
Michael:
Yes duck.
Rami:
I have the perfect fridge for duck!
Michael:
Wait... Ma will see there is no duck in our fridge. She will say: "Fridges don't break in China, I'm not moving to this stupid broken-fridge country."
Rami:
Aaaah.
Michael:
I have an idea! Grab a tray and cling wrap.
Michael, standing in the kitchen, on the phone.
Phone:
Please hold and a customer service representative will be with you shortly.
Michael:
Arrgh. Always bad music.
Connie:
Keep practicing, Baba.
Michael:
I purchased a fridge last month, on the 22nd. It was at your city branch, and it does not work.
Connie:
Nice! So fancy.
Let's go online.
Michael:
Good idea.
Connie:
Is that the website of the shop that you bought the fridge from?
Michael:
Yes, I purchased it from here.
Connie:
OK. You can stop that now.
Michael:
I have the ticket.
Connie:
Receipt.
Michael:
Re-sheet
Connie:
Receipt.
Michael:
Reeceeipt.
Connie:
Ooh! Chat bot.
Michael:
You're a chat butt.
Nicholas:
There is a chat bot over there. You can tell them the fridge has broken.
Michael:
Bought fridge last month from city branch, fridge no work, what can I do?
Connie:
Let's sweeten it a little.
OK. So…'I bought a fridge at your city branch. It is faulty and stopped working. Can I exchange it?'
Michael & Connie & Nicholas:
Oooh! So fast!
Michael:
Sorry to hear your fridge is broken.
Send us a picture of the receipt as a proof of purchase. What is, proof of purchase?
Connie:
Umm, the receipt shows them that you bought this fridge at their shop. Also, I sent the picture of the receipt to the laptop.
Michael:
Ahh, good ok. Sending it to the chatty bot.
Thank you for the receipt, we can offer you a repair, refund or a replacement fridge'.
Nicholas:
They're coming...
Michael:
Refund? I need a fridge.
Connie:
Type... 'I would like a replacement please.'
Michael:
I would like a replacement please.
Quick! Throw me the fake duck!
Lily and Grandma enter.
Michael:
Ma, How was the walk?
Grandma:
So... Long.
Lily:
Connie, get your Nai Nai some water.
Grandma:
Big feast tonight!
Warm?
Connie:
Warm water is good for your tummy. They taught us at school.
Grandma:
You’re so clever Connie.
The Changs sit eat and chat cheerfully.
Melanie:
If you have bought something that is faulty. You can ask for a repair, refund or replacement.
You will need to show proof of purchase. Like a receipt!
That duck looks good...
END
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Credits
Produced by SBS with assistance by
Video production company: Studio Gilay
Director: James Hackett
Educational consultant: Natalie Oostergo - International Education Services