'Be honest with your client': Auto-mechanic shop owner on building customer loyalty

Ana Lee Oblianda (left) and husband Alan Oblianda (right) in their auto-mechanic shop business | Photo: Supplied

Ana Lee Oblianda (left) and husband Alan Oblianda (right) in their auto-mechanic shop business | Photo: Supplied

Ana Lee Oblianda and her husband started a side hustle of running an auto-mechanic shop in Darwin in 2020.


Key Points
  • Based on Statista, the automotive products market in Australia is projected to grow by 1.56% (2025-2029) resulting in a market volume of US $4.2 bn in 2029.
  • According to Oblianda, customers who do not pay, and difficulty in diagnosing car problems are among the biggest challenges in her business NT Auto shop, which she shares with her husband.
  • $30,000 was the allotted capital which was split in half with the former business partner of the Oblianda couple.

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