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‘Customers reminisce on the products’: How entrepreneurs see value of a brick-and-mortar store

filipino shop
Image source; Emerson and Mary Ann Ramos

To complement their online grocery store, Canberra-based architect couple Emerson and Mary Ann Ramos initially set up a market stall in 2020 before transitioning into a physical retail store. They view this expansion as a milestone, as it allowed them to connect with a loyal client base who preferred to inspect and handle products in person.


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By Cristina Lazo

Source: SBS



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To complement their online grocery store, Canberra-based architect couple Emerson and Mary Ann Ramos initially set up a market stall in 2020 before transitioning into a physical retail store. They view this expansion as a milestone, as it allowed them to connect with a loyal client base who preferred to inspect and handle products in person.


Key Points

  • According to Statista, annual revenue for food retail in Australia showed consistent growth from 2020 to 2023, increasing from 151.55 billion AUD to 168.45 billion AUD.
  • Armed with a capital outlay of $150,000 AUD, the couple established ‘Asian Savoury Southeast Asian Grocery Store’ in Belconnen Fresh Food Markets using a combination of personal savings and bank loans.
  • The owners attributed their smooth operations to systems adapted from their corporate careers, such as utilizing a detailed company playbook to guide daily tasks and team management.

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This podcast is for general information only. For specific financial advice, you should consider seeking independent business, legal, financial, taxation or other advice to check how the information here relates to your unique circumstances.


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