New research has found the nation's $4 trillion superannuation system is failing Indigenous people.
It's found they are twice as likely to be unable to access their superannuation, due to systemic barriers including rigid policies, inaccessible customer service and a lack of accountability.
These barriers are things like rigid I-D verification, digital-only processes and a lack of cultural understanding.
Alex Price-Busch is the Financial Counsellor at Indigenous Consumer Assistance Network says, "Time and time again in our case work we have clients present to access money from - whether it's their own super that's been lost or for a family member who's passed away - and the amount of information required and in a lot of circumstances that's also legal requirements that they need to meet that they simply can't afford even to access smaller amounts of money"
His advice to First Nations people would be to visit the government's Money Smart platform online or to speak to a local counsellor.
He says it's important for them to take some time to go through their own super funds to see how they can access and prove their identity, and also for First Nations people to list their super beneficiaries.
