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Telcos told to improve customer service as survey shows glaring problem

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Customers and assistants are seen in a Telstra store in Sydney, Monday, July 8, 2018. Investors hoping to maintain their dividend payments from Telstra might be in for a shock, with Plato Investment Management managing director Don Hanson warning the rive

Customers and assistants are seen in a Telstra store in Sydney, Monday, July 8, 2018. Source: AAP

Telecommunication companies are being told to improve their customer service as a new report details just how long it is taking to resolve problems. A new survey finds almost two weeks has become the average waiting time, with concerns it is taking even longer for Australians with English as a second language.

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By Helen Isbister

Presented by Sima Tsyskin

Source: SBS

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Telecommunication companies are being told to improve their customer service as a new report details just how long it is taking to resolve problems. A new survey finds almost two weeks has become the average waiting time, with concerns it is taking even longer for Australians with English as a second language.

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