Please wait for (a long time for) Services

A recent report indicates that 7 million phone calls made to service providers Centrelink and Medicare were not answered. The minister for Government Services, Bill Shorten, says that it will take a while for the situation to improve.

Centrelink and Medicare let 7 million calls go unanswered last year. Insets: Listener Kumar; Minister for Government Services Bill Shorten Credit: bijendrakumar Makwana/Getty Images

Kulasegaram Sanchayan brings the story.

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