Telco complaints up almost 29 per cent and more than a quarter about the N-B-N

Internet and phone providers could be fined for poor performance under a review of the complaint handling process. More than a quarter of complaints to the industry ombudsman were about the National Broadband Network, which is due to be completed by the end of 2020.

Outgoing CEO Bill Morrow leaves NBN Co at a time when more than a quarter of complaints to the industry ombudsman are about the company. Source: AAP