Check your device: Apple urges updates over triple-zero connectivity concerns

Older iPhones and some Apple Watches could be impacted. Here's the full list.

A customer wearing a protective mask tries out an iPhone.

Apple says customers should check the software on their devices is up to date. Source: Getty / Bloomberg/Brendon Thorne

Apple has urged Australians with older iPhones and Apple Watches to update their software to reduce the risk of emergency call connectivity issues.

The alert was first issued in December and came after other older smartphones experienced a "technical failure" that prevented them from connecting to an alternative network when calling triple-zero if their primary network was unavailable.

The warning initially applied to iPhone 12 devices, but this week Apple expanded the list to include other older iPhones and Apple Watches.

"In the rare event that these exceptional circumstances affecting mobile operators' networks were to happen again, some older mobile phones might still encounter the same issue reaching emergency services through an alternate available network," Apple said in a statement.

Which devices need to be updated?

Apple said this network issue might impact the following devices.

iPhone

  • iPhone SE (1st generation)
  • iPhone SE (2nd generation)
  • iPhone 6 and iPhone 6 Plus
  • iPhone 6S and iPhone 6S Plus
  • iPhone 7 and iPhone 7 Plus
  • iPhone 8 and iPhone 8 Plus
  • iPhone X
  • iPhone XS and iPhone XS Max
  • iPhone XR
  • iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
  • iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max

Apple Watch

  • Apple Watch SE 2
  • Apple Watch Series 6
  • Apple Watch Series 7
  • Apple Watch Series 8
  • Apple Watch Series 9
  • Apple Watch Series 10
  • Apple Watch Ultra
  • Apple Watch Ultra 2

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2 min read

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By Cameron Carr

Source: SBS News



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