Which airlines are helping stranded passengers paying for flight re-booking and alternative accommodation due to the ash cloud caused by the Iceland volcano eruption?
For passengers affected by flight disruptions who have not been placed in Qantas accommodation, Qantas will reimburse expenses for accommodation, meals and incidentals accompanied by receipt of up to AU$300 per day per booking.
Bookings of more than three passengers may be supplemented up to AU$100 per passenger per day.
Qantas says there's no seat availability on scheduled services to Europe until early May.
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If you cancelled your flight, you'll get a full refund and fare waiver for all affected passengers.
Qantas is exploring the opportunity to operate supplementary flights to reduce back loads, but it's is still urging all customers to reconsider any non-urgent travel to Europe.
Passengers will be rebooked on the next flight with available seats. Customers will also be able to defer travel to a later date (within 12 months) or will be offered a full refund.
Singapore Airlines
Singapore Airlines says it will continue to provide accommodation in Australia for customers who have been impacted by the airspace closure until Sunday 25 April.
This applies only to customers who do not reside in Australia.
British Airwayas
If a flight is cancelled then the following options are available to BA customers:
Rebook on an available flight to the same destination within a 3-day period after the scheduled departure of the same flight in the same country or gateway close by in a neighbouring country.
Rebook onto a flight to the same destination at a later date in time.
Rebook to an alternative gateway within a 21 day period after the scheduled departure.
Refund the ticket to the original form of payment, if travelling on a long-haul journey.
Etihad's guests who are booked and ticketed to travel on a cancelled flight during the affected period can rebook on new travel date or cancel their ticket and receive a full refund.
Any EU airline, or a non-EU airline that is departing from within the EU, must provide meals, telephone calls home, refreshments and accommodation, the Mail Online reports.
If you are it the EU, the airline you were due to fly with will pay for your accommodation, meals and two phone calls home under EU regulation 261/2004.
If you are outside the EU and not with a EU carrier, you will be completely at the mercy of your insurer for everything, the paper reports.
If you are flying with an EU airline from a EU airport and your flight is cancelled within 14 days from your departure, you are entitled to rebook or demand a full refund.
If you agree to fly at a later date to a different destination airport, than the airline must pay for a transfer to the origin airport you choose, or to a place of nearby choice, the Mail Online reports.
If you have booked a package holiday, then the airline will pick up the bills for your accommodation, meals, etc. The tour operator should arrange everthing. If your tour operator cancels the holiday, you'll get a refund.
