More claims Jetstar is exploiting staff

A former cabin attendant with Jetstar Airlines says flight safety is endangered by some crew having to work shifts longer than 20 hours.

jetstar_tailfin_1106_b_aap_160572137
A former cabin attendant with Qantas's budget carrier Jetstar Airlines says flight safety is being endangered by some crew being forced to work extremely long shifts.

Former Jetstar employee Dallas Finn said he quit his job after two months because of concerns about safety and fatigue.

"I told them they had safety issues with the airline and it should be addressed," Mr Finn told ABC TV on Thursday.

Based in Darwin, Mr Finn become a Jetstar flight attendant in June but quit two months later.

He said he had filed an incident report about fatigue after flying five return international flights in five days, which had affected his sleep "drastically".

"The Ho Chi Minh flight is between a 12 and 13-hour day," he said.

"They would actually change the pilots over in Ho Chi Minh but the cabin crew would have to fly back."

Mr Finn said his safety concerns arose after a pre-flight briefing at which the Singapore-based crew were unable to answer the emergency procedure and the medical question.

"It was the first time I've actually been scared of flying because if something went down I didn't actually know if that crew would be able to back me up," he said.

Jetstar said it investigated concerns about the skills of a crew member on a Melbourne-to-Darwin flight on July 17.

"It was determined that the crew member satisfied proficiency requirements," the airline said in a statement.

The contract for Jetstar's Singapore-based flight attendants states that crew could work shifts for up to 20 hours but staff could be forced beyond that limit without consultation, the ABC said.

The supplier of cabin crew for Jetstar out of Singapore was Valuair, of which Qantas owned a 49 per cent share through Jetstar Asia.

A Singapore-based Jetstar cabin attendant said they had to accede to management's requests, even if they exceeded the conditions of their work contracts.

"If we complain about fatigue or long hours or bad flight rosters, the management's reply is, `You signed a legal contract, so you have to do whatever that is'," the attendant told ABC TV.

But Jetstar said the airline did not roster 20-hour shifts.

"The longest rostered shift is 15 hours and 20 minutes," it said.

The carrier said the average rostered international cabin crew shift was about 10 to 11 hours.


Share
3 min read

Published

Updated

Source: AAP

Share this with family and friends


Get SBS News daily and direct to your Inbox

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS News
SBS Audio
SBS On Demand

Listen to our podcasts
An overview of the day's top stories from SBS News
Interviews and feature reports from SBS News
Your daily ten minute finance and business news wrap with SBS Finance Editor Ricardo Gonçalves.
A daily five minute news wrap for English learners and people with disability
Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS
SBS World News

SBS World News

Take a global view with Australia's most comprehensive world news service
Watch the latest news videos from Australia and across the world