As athletes arrive in London for what will be the biggest ever Paralympic games, a dispute has erupted over the treatment of disabled spectators.
Organisers have been accused of discrimination for making wheelchair users book tickets via a business rate phone number - while everyone else is able to book events online at no extra cost to themselves.
Terrijayne Butler was appalled when she was redirected to the business line trying to book tickets for her 11-year-old son who has cerebral palsy.
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"I just don't think it's fair; when they say to you they want everyone involved. It's more expensive always to be the parent of a disabled child," she said.
But the government has defended the arrangements, saying a dedicated line was set up to provide extra support for people with disabilities to enjoy the games.
The London Paralympics will be the biggest in the event's 52-year history, involving a record
4,200 athletes and 166 competing nations.
Most of the 2.5 million tickets have been sold. LOCOG chairman Sebastian Coe said that while the Paralympics would undoubtedly be smaller than the Olympics, high interest in tickets reflected public enthusiasm.
