Power price hikes keep customers searching

Nearly 10 per cent of adult Australians plan to switch electricity retailers, a Nielsen study shows, as rising energy cost puts pressure on household budgets.

Nearly 1.4 million Australians, or about one in 10 adults in the country, are keen to switch electricity retailers over the next two months, according to new research by global measurement firm Nielsen.

Potential energy switchers are 17 per cent more likely to live in metro areas, have a higher household income than the national average and are more likely to have young families, Nielsen's research shows.

The survey, which covered 18,581 people, found that nearly three in 10 looking to change had already changed electricity providers in the past 12 months.

Nielsen's head of marketing effectiveness John Price said energy costs are the big driver of consumer restlessness.

"The rising cost of energy continues to put pressure on household budgets, highlighting the need for energy retailers to better understand how to reach and engage with individual consumers," Mr Price said.

Finding a long-term solution for energy efficiency is high on the agenda for consumers looking to switch providers: about 298,000 already have solar panels or solar hot water system installed and another 130,000 plan to have at least one of these installed within the next year.

Mr Price said retailers needed to work hard to keep existing customers or lure away the clients of competitors.

"Reaching electricity switchers with a tailored message that speaks to their concerns is mission critical for energy retailers," he said.

Earlier this month, a new report by the Grattan Institute revealed that competition in the electricity market has failed consumers, with power bills almost doubling over the past decade.


Share
2 min read

Published

Source: AAP


Share this with family and friends


Get SBS News daily and direct to your Inbox

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS News
SBS Audio
SBS On Demand

Listen to our podcasts
An overview of the day's top stories from SBS News
Interviews and feature reports from SBS News
Your daily ten minute finance and business news wrap with SBS Finance Editor Ricardo Gonçalves.
A daily five minute news wrap for English learners and people with disability
Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS
SBS World News

SBS World News

Take a global view with Australia's most comprehensive world news service
Watch the latest news videos from Australia and across the world