Telstra says it will cull 950 jobs under moves to create a simpler business model that will see the telco shift decision-making from head office to local managers.
Telstra said in a statement on Thursday that the job losses would predominantly affect executive and middle-management roles in capital city offices.
Affected employees would have access to assistance programs and, based on their length of service, redundancy entitlements of up to 80 weeks pay, Telstra said.
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The telco said the changes were part of a company-wide program to simplify company processes, improve customer service and satisfaction, and save costs.
The changes would "empower local managers, create a new innovation office, simplify sales and marketing channels, and reform key internal processes".
"Telstra's simpler new operating model will shift decision-making from head office to local managers and allow our frontline employees to get results more quickly, with fewer steps and approvals."
Mr Thodey said Telstra would improve customer service, even with fewer employees, because it was simplifying the way decisions were made, reducing process errors that required manual intervention, and introducing online self-service options for customers.
