OUTCOMES FROM MALCOLM TURNBULL'S MEETING WITH ENERGY COMPANY HEADS
* Retailers will write to customers who have reached the end of a discounted plan and outline, in plain English, alternative offers that are available.
* The letter will direct them to the Australian Energy Regulator's Energy Made Easy comparison website or another independent comparison website.
* Retailers will outline to the government and to the competition watchdog steps they are taking to help customers, particularly what they are doing for families and individuals under a hardship program.
* It will include a commitment that those customers will not lose any benefit or discount for late payment.
* Retailers will produce clear user-friendly facts sheets on terms, late payment penalties and early-termination payments.
* Retailers will regularly report to the Australian Energy Regulator how many customers are on offers where the discount period has expired.
