Internet providers iiNet Limited and Internode will compensate customers after admitting they gave false or misleading information to customers about connection speeds on national broadband network plans.
More than 8,000 iiNet customers and more than 3,000 Internode customers will receive payments after an Australian Competition and Consumer Commission investigation found customers could not reach the maximum speed of their plan, or even of a lower-speed plan.
The watchdog has investigated a number of internet service providers in relation to NBN packages, including Telstra and Optus, which both had to pay compensation last year to customers who had not received advertised speeds.
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